Every year, Hospitality Technology magazine seeks to acknowledge lodging leaders who have succeeded in achieving measurable impact on service and operations with forward-thinking tech initiatives. The 2015 Visionary Awards were presented to Hilton Worldwide, for its rollout of digital room selection; Fontainebleau Hotel, for its achievements with a speedier mobile check-in strategy; and SilverBirch Hotels & Resorts, for its infrastructure upgrade and ERP project that delivered operational improvements and positioned the company for continued growth. This month's cover story features exclusive interviews and profiles of the award-winning initiatives.
With the increasing use of mobile payment technologies, mobile coupons, and loyalty apps, operators must plan ahead in order to prevent profit loss. HT takes a look at three areas that can pose potential fraud risks for operators and offers precautions.
The 11th annual Hotel Technology Forum focused on the theme of "Service & Technology Collide," and offered attendees three days of networking, educational sessions and workshops to foster peer-to-peer learning and thought-sharing.
McDonald's plans to utilize the location-specific text analytics to maximize positive outcomes for its customers.
Online check-in with the enhanced capability to choose an exact room number is just one of the new travel management tools being leveraged using SAP's business suite platform for hotels.
Complimentary Boingo high-speed internet access and elimination of foreign transaction fees are among the fresh perks.
White Lodging combines guest comfort with savings by deploying INNCOM energy management system (EMS).
Referral partnership with CrowdCompass by Cvent and PSAV will strengthen adoption of mobile tech for meetings and events.
Maestro gives independents mobile apps and Wi-Fi flexibility for personalized guest service, greater profitability and productivity.
My Chili's Rewards digital loyalty program enables members to earn and redeem what they want, when they want, on the device they want.