With consumers becoming more and more reliant on mobile technology in every aspect of their lives, customer-initiated mobile payments is a natural progression for both hotels and restaurants. In the hospitality sector adoption of costumer-initiated mobile payments remains slow but steady. Restaurants and hotels dabble in mobile wallet as they wait for technology standards in the U.S. to catch up with EMV.
Technology is helping Canada's number one casual dining chain shift its loyalty program from offering points to creating experiences. Boston Pizza recently completed an extensive assessment that revealed marketing dollars could be better allocated. A sophisticated technology infrastructure will be central to the company's new strategy. Alex Green, vice president of marketing, shares Boston Pizza's new plans for loyalty, the research findings that sparked the company's transformation, and what it's like for a marketing executive to jump head-first into technology strategy.
YOTEL co-founder and CEO, Gerard Greene reveals how airline-inspired technology is streamlining operations and guest services for a budget-friendly luxury hotel experience.
Proper pricing and distribution is a daily and hourly concern for hotels. Revenue managers discuss the latest technologies they are utilizing to increase visibility and drive value to their properties.
The survey's findings show that as budgets increase, opportunity emerges for restaurant technology to shift from responding to leading the business.
Carlson Rezidor Hotel Group redesigns websites to accommodate shift of online traffic to mobile devices.
The rising cost of energy led NYC hotel to seek out a guest-centric monitoring and control solution from Telkonet.
Mama Fu's has introduced a mobile application for iOS and Android.
A recent study shows that solutions like Mobile Key by OpenWays could remove frustration at the front desk.
More travelers are using social media to share information on plans and to get recommendations from friends and family about places to stay. The New Yorker had a strong number of fans and followers on its Twitter and Facebook, but it was not necessarily converting them into customers. An intent-based marketing campaign helped The New Yorker Hotel reach new potential customers and win more business.