LOYALTY & CRM

Building a Tech-Focused Service Culture

9/18/2015
The CEO of tech-pioneering restaurant brand Stacked: Food Well Built talks about the decision to build one of the first iPad-based menus to empower guests.

Starwood Opens the Door to Next-Gen Engagement

9/18/2015
In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.

Expedia Enables Customers to Travel with Points

9/16/2015
Now, customers can 'stay with points,' but there are plans for the functionality to be expanded so they can 'fly with points,' 'go on excursions with points,' and a range of other options in the future.
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LIVE EVENTS

2017 Multi-Unit Restaurant Technology Conference
2017 HT-NEXT