LOYALTY & CRM

Starwood Increases Savings and Efficiency by Tracking Guest Needs

10/10/2013
The Systems Associates Inc. workflow and communications tool for engineering and housekeeping staff is now integrated with the brand's guest-response program to eliminate redundant tasks associated with tracking and dispatching customer requests and complaints.

Tech Helps Restaurants End the Painful Wait

10/8/2013
Mobile-based waitlist solutions are helping restaurants streamline the waitlist and reservation process. A variety of new technologies are taking hostess stands into the 21st century. New functionalities include text messages being sent to guests or guest names and party sizes being typed directly into an application on a tablet.

Starwood Debuts New Travel App on iOS 7

10/4/2013
First-ever app for iPad and new design for iOS 7 further mobilizes the Starwood Preferred Guest experience delivering personalization based on guest insights and localized content.
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2014 Customer Engagement Technology Study

8/6/2014
Hospitality Technology's "2014 Customer Engagement Technology Study" tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants. Highlights include implementation plans for 2015, and details on how hotels and restaurants are using mobile and digital technologies to engage guests. Want to know what features are available on restaurant mobile websites and mobile apps? Or how hotels are managing and measuring social media? These insights and more are inside!

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference