Infographic illustrates how guests are going to be driving needs for tech deployed in hotels including 5G mobile, social networking and transparency with online reviews.
National consumer survey unveils insightful diner feedback regarding restaurant reviews, service, complaints and promotions.
J.D. Power Study reveals that guest satisfaction plateaus as perks like free become standard and names hotels ranking highest in guest satisfaction in respective segments.
Independent hotel management groups tap Maestro Multi-Property to support growing portfolios while adding loyalty programs, cross enterprise consolidated marketing and promotions.
Pizza Hut collaborates with Conversable to turn social media platforms into an intelligent, responsive storefront.
Turning Point utilizes real-time customer insights and loyalty functionality to help management personalize the customer experience.
New loyalty program enhances customer experience at more than 300 locations in 15 states.
Choice Hotels annual travel survey reveals habits of American leisure and business travelers.
How mobile messaging is increasing customer experience and employee efficiency in hotels.
Partnership with Punchh allows guests to order, redeem rewards and interact with friends on new mobile engagement platform.