Dunkin' Donuts to engage fans through social media and select the first fans to appear in commercials.
The Systems Associates Inc. workflow and communications tool for engineering and housekeeping staff is now integrated with the brand's guest-response program to eliminate redundant tasks associated with tracking and dispatching customer requests and complaints.
VoC provider procures CEM solutions provider.
Iberostar Hotels & Resorts has renewed its partnership with ReviewPro.
Mobile-based waitlist solutions are helping restaurants streamline the waitlist and reservation process. A variety of new technologies are taking hostess stands into the 21st century. New functionalities include text messages being sent to guests or guest names and party sizes being typed directly into an application on a tablet.
By leveraging lifecycle marketer solutions from Capillary Technologies, Pizza Hut has achieved a consistent five percent sales growth from customer engagement in the last year.
Company takes home two bronze Stevie Awards recognizing ATRIO software.
First-ever app for iPad and new design for iOS 7 further mobilizes the Starwood Preferred Guest experience delivering personalization based on guest insights and localized content.
ZDirect's new guest dashboard allows hoteliers to see at a glance exactly what customers like or don't like about their facility, services, amenities and staff using Big Data that captures top sentiment.
Restaurant chains, learn what hotels have over the last two decades: Loyalty programs are good for engaging customers and making a positive impact on business.