2015 Customer Engagement Technology Study

This annual report tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants. What mobile engagement solutions are your competitors rolling out in 2016? What are the top five potential uses for location-based solutions? Which solutions are winning out in the mobile wallet war? These insights and more are inside!

Marriott Hotels UK Launches Spa Booking Website

The solution is a fully integrated POS system designed to push sales, with features such as a stock control system for treatment recipes, fast track sales, the ability to accept multiple currencies, and a fully integrated gift voucher system.

Miami Hotel Learns Social Media Timing is Everything

Insight tool from SumAll helped a residence-style Miami property see direct correlations between marketing efforts and social activity, so it could alter its timing to best match engagement goals.

Loyalty: The Next Generation

Across the hospitality industry, operators must find ways to address loyalty as the ever-evolving entity it is in order to keep programs relevant.

Don’t Make Mission: Engagement a Mission: Impossible

As the recently released 2015 Customer Engagement Technology Study illustrates, operators must find ways to integrate what guests want – such as mobility – with appropriate systems in ways that add value and convenience.
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Optimizing a Cloud Migration

Through exclusive research and insight from industry experts, HT offers a roadmap for operators to follow for a successful migration of systems to the cloud.


2016 Restaurant Executive Summit
2017 Multi-Unit Restaurant Technology Conference
2017 HT-NEXT