Many hotel operators are equipping staff with mobile devices, allowing them to perform duties from anywhere on the property. Whether it's smartphones or tablets, company-owned or BYOD, many operations are being performed on the go. From mobile work orders to on-the-fly guest satisfaction, hotels share details about how they’re using mobile to boost operations.
Chet Patel, complex director of information technology for the Swan & Dolphin Resort, explains how mobile devices combined with digital reader board technology can improve the resort experience for guests.
A new year means a time to identify new goals. Investigating the areas of most interest in hospitality reveals that focus on payments is reaching a fever-pitch, with the emergence of more mobile payment options. Also trending up is location-based technology but the one common denominator is mobility.
Company selects two agencies to manage future digital marketing, e-mail and technology campaigns.
Download this short report to explore and understand how hospitality companies are way ahead of their retail brethren in terms of in-location contextual engagement, their key investment areas, capabilities and challenges. Sponsored.
Five key technology trends shaping restaurant operations in the year ahead.
Hilton, Marriott, JetBlue, Delta and others must work together to thwart the over the top threat.
Report asserts that travel companies must fully integrate digital channels into their overall business strategies in order to better engage with consumers.
Guests earn fuel savings for dining at any Olive Garden location.
Rising focus on customer engagement, emerging SMEs, social platforms and the recognition of sharing ideas on a real time basis drives social customer relationship management market.