A recent FICO survey's results indicate that businesses have only scratched the surface of what is possible in the mobile channel.
A&W Canada has deployed the Loop Mobile Engagement App, Live In-Store Scoreboard, and Kiosk, by Benbria to drive 15 percent guest use rate due to speed and ease of use.
Revention has teamed with Valutec to provide operators with a way to offer consumers points on a loyalty card to be spent on future purchases.
Two Texas Holiday Inn Express properties have rolled out new iMac guest computers from Eleven.
Punchh has introduced a new mobile CRM suite that utilizes cloud, mobile, social and big data technologies.
Dunkin' Donuts to engage fans through social media and select the first fans to appear in commercials.
The Systems Associates Inc. workflow and communications tool for engineering and housekeeping staff is now integrated with the brand's guest-response program to eliminate redundant tasks associated with tracking and dispatching customer requests and complaints.
VoC provider procures CEM solutions provider.
Iberostar Hotels & Resorts has renewed its partnership with ReviewPro.
Mobile-based waitlist solutions are helping restaurants streamline the waitlist and reservation process. A variety of new technologies are taking hostess stands into the 21st century. New functionalities include text messages being sent to guests or guest names and party sizes being typed directly into an application on a tablet.