How hoteliers can use mobile to create a more compelling customer experience.
Hotel executives discuss the solutions they are using to provide robust, secure connectivity for both guest-facing and back-office networks across property.
In March of 2014, Calgary, Guest-tek finalized its acquisition of major rival, iBAHN for $13M. For nearly two decades the companies competed as providers of network technology and interactive solutions for the global hospitality industry. With the acquisition, Guest-tek has effectively doubled in size and its customer base to more than 3,500 hotels in 85 countries. As the acquisition proceeds, HT talks to Arnon Levy, CEO of Guest-tek, about how the company will manage merging operations, and what products and services hoteliers can expect.
The 10th annual Hotel Technology Forum offered insights and valuable networking opportunities centered around the themes of loyalty, connectivity and integration. Here HT recaps just a few of the many highlights from HTF 2014.
Creating unique mobile experiences and driving desired behaviors is only part of the Mobile Engagement process.
Long Range Systems gives managers the ability to immediately respond to service issues.
Dallas-based Smokey John's, forgoes manual tracking with an iPad-based point of sale roll-out.
Eight-property operator, Rodd Hotels & Resorts, gets valuable guest feedback for personalized relationships and high-touch service.
Mobility, loyalty, guest experience and point of sale innovations major business drivers at 2014 National Restaurant Show.
Enhancements provide a centralized way to identify customers and initiate on-going, one-to-one communications crucial to driving business.