This annual report tracks the use and effectiveness of mobile, location-based, and social technologies in hotels and restaurants. What mobile engagement solutions are your competitors rolling out in 2016? What are the top five potential uses for location-based solutions? Which solutions are winning out in the mobile wallet war? These insights and more are inside!
The restaurant chain deployed Paytronix in three key areas: promotions, messaging, and test-and-control features to help continuously recruit and engage with its loyalty program members.
A customer can buy a gift card in the store and use it online, order food online and pick up at the store, and earn loyalty points regardless of where the purchase is made.
Next phases in integration and partnerships in innovation make summertime POS-related headlines.
The solution is a fully integrated POS system designed to push sales, with features such as a stock control system for treatment recipes, fast track sales, the ability to accept multiple currencies, and a fully integrated gift voucher system.
White-glove service is conveyed simply and effectively through online guest messages that utilize stunning visuals and personalized details.
Insight tool from SumAll helped a residence-style Miami property see direct correlations between marketing efforts and social activity, so it could alter its timing to best match engagement goals.
Across the hospitality industry, operators must find ways to address loyalty as the ever-evolving entity it is in order to keep programs relevant.
As the recently released 2015 Customer Engagement Technology Study illustrates, operators must find ways to integrate what guests want – such as mobility – with appropriate systems in ways that add value and convenience.
A Los Angeles restaurant said the app gives it yet another platform to further engage customers and expand its reach online from within the restaurant.