University tests the tools for measuring restaurant guest satisfaction
Boston Market brings innovation to new levels through cross-departmental collaboration
Optimize your kiosk roll-out with these 10 implementation strategies
Loyalty programs are at a crossroads, according to a research report, Getting Loyalty Programs Back to Loyalty, published by the newly-formed research company Retail Systems Research (RSR).
The hotel industry prepares for the switch to an all-digital television
When it comes to paying for goods and services, consumers continue to take matters into their own hands
Guestroom of the future gets practice run at U. Delaware The X-periment
Customer service goes a long way towards curing tech-frustrated hotel guests
Self-service hotel offers bargain rates instead of staff
The third annual Self Service Technology Study, published by Hospitality Technology magazine, reveals that consumer interest is strong for self-service options in the hospitality industry.