Wynn Las Vegas is managing to foster consistent guest loyalty in a highly competitive town, and in the complete absence of a formalized loyalty program. The secret, according to CIO Scott Carcillo, is superior customer service. This exclusive interview with Carcillo explores the service and the technology that's behind Wynn's uncommon loyalty.
The proliferation of technology in American culture within the last decade caused the hospitality industry to have a bit of a technology identity crisis. But as the industry gains back its footing in the new landscape, it is finding new and more creative ways to leverage technology and create experiences unique to the hospitality industry. It is also going back to its roots and finding ways to be seen as a marketplace for technological innovation by implementing technology that few if any customers will possess or experience.
When it comes to property management systems, new modules and upgrades hit the market on a near monthly basis, making it tough for hotel operators to stay abreast of what's available. To help keep you Ã.‚¬Å"in the know," HT spoke with operators about their recent rollouts, and the latest advancements in PMS technology.
Message board gives guests with active reservations at the hotel the ability to communicate with other guests; Pod Hotel mgmt. hopes it will also serve as a guide and resource
Avalon product's data visualization software identifies market strengths and vulnerabilites
Displays give guests real-time airline flight information, factor in air traffic control, aircraft maintentance, crew availability and weather delays
Lee Holman, lead retail analyst for IHL Group shares with HT his predictions for POS trends that will continue to have an impact on the foodservice industry over the coming year. Holman and IHL Group identify workforce, environment among top POS concerns for restaurant operators.
All branded cards can be used, allows merchants to track preferences, purchase history and provide more relevant promotional offers
A streamlined connection process makes it easier for Starwood guests to connect to the Internet at high-speeds while also creating a valuable in-room marketing touch point.
Clarabridge SaaS solution automatically processes unstructured, text-based information; labor-intensive manual efforts eliminated