On the loyalty battlefield, systems that once tracked guest preferences after they've gone are losing out to newer applications powered by predictive loyalty tools. Learn how hotels and restaurants are leveraging targeted offers, the power of partners, and mobile communication to boost customer traffic.
As more travelers turn to the Internet to research their lodging options, hoteliers will find that increased Internet visibility will result in higher hotel bookings. Yet this can pose to be a challenging obstacle to overcome in a downturned economy as traveler spending is on a decline. From basic website maintenance tips to targeted Pay-Per-Click campaigns, learn the top low-cost, high return-on-investment methods to attracting more guests.
Ask any restaurant operator and they will tell you that a poorly selected staff has grave repercussions on store efficiency and customer satisfaction. Claim Jumper is taking its hiring processes up a notch by ensuring that the right employees are in the right positions thanks to applicant screening technology.
Intelity ICE and iGoLoic are partnering to provide hoteliers with an in-room concierge and back-end monitoring system that organizes, tracks and measures all hotel activities through an integrated infrared touch-panel PC.
The M Resort Spa Casino opens in Las Vegas and features a wide array of technology installs in its guestroom and gaming area. Handheld, mobile gaming devices and seamless wireless access are just some of the solutions.
The Goldsboro Pizza Inn is testing an online ordering program from Direct Technology Innovations with the intention of a complete rollout throughout the state of North Carolina.
Sorrel River Ranch Resort and Spa uses Maestro PMS to attract guest from around the world with its online marketing platform and on-property personalized service.
SpeedLine Solutions announces a new partnership that allows the point-of-sale provider to offer credit, debit, and gift card processing through Mercury Payment Systems.
Ernst & Young identifies the ten key trends that will shape the hospitality industry in 2009 in its most recent report. Green practices, globalization and business development are just some of the trends that make the list.
The MileStone Internet Marketing company predicts that 2009 will bring many challenges and opportunities for hotels. From blogs to video, the company outlines its online marketing predictions and recommendations.