Marcus Hotels and Resorts selects Standing Dog Interactive's ReviewAnalyst application to collect hotel reviews, blog entries, videos and photos from the top travel and social media websites.
Treasure Island Hotel and Casino is giving guests a sneak peek of six overnight accommodations through the use of interactive "walk-through" online tours.
The Hilton Garden Inn is to roll out a new workforce training program that will allow employees to use a specially designed PSP PlayStation video game to train for guest satisfaction scenarios.
The launch of B Connected Online gives players a one-stop place to monitor special offers, point balances, and progress toward achieving higher tier levels within Boyd Gaming's loyalty program.
Faced with outdated concierge and front desk practices that relied heavily on manual clerical tasks, the Peninsula Beverly Hills went in search of a solution that would allow staff to focus more of its time on guest interactions. By streamlining these time consuming tasks through the installation of a Web-based task-tracking and database solution, staff are now able to build closer relationships with guests.
Best Western International hopes to improve employee efficiency and satisfaction through the installation of UniFocus' feedback methodology and analytics.
Guests of the InterContinental Chicago are queuing up to use the convenience of boarding pass kiosks from Flyte Systems.
Torex Loyalty allows retailers to create personalized offers for customers sent via text message, Bluetooth and email.
Omni Hotels announces the launch of a restructured technology platform that centers on the implementation of the OPERA Reservation System, OPERA Customer Information System, and OPERA Web Suite.
Management for the MGM Grand at Foxwoods hopes to create a compelling online experience for customers with the added function of gaining valuable consumer insight, through the recent launch of its social networking platform.