LOYALTY & CRM

Hotel Nikko Tokyo Installs In-Room Media Hubs

3/13/2009
Hotel Nikko Tokyo will allow guests to connect their personal entertainment devices to the hotel's guestroom TV and sound system through the recent installation of TeleAdapt's MediaHub.

U.S. Travel Industry Grapples with Weak Demand

3/5/2009
Hotels, airlines and travel agencies can expect to face an uphill battle in 2009 as the economic recession continues to hit the travel industry hard, reports Kyle Peterson and Deena Beasley of Reuters.

Loyalty 2.0 with Wendy's/Arby's CIO

3/3/2009
The emergence of Web 2.0 is transferring brand buzz power into the hands of customers through new marketing strategies and applications such as social networking, cell phones and more. Hospitality Technology sits down with Don Zimmerman, CIO of the newly formed Wendy's/Arby's Group, to discuss which technology trends hold the biggest potential for driving customer loyalty in the emerging marketing landscape, and why. 

top 7 guest trends

3/3/2009
In the hotel industry, technology is often a brand differentiator and can greatly impact guest satisfaction and the likelihood for return visits. Learn which seven guestroom technologies were ranked the highest among guests from the University of Delaware's 2009 Hotel Guest Technology Study

Bandwidth Building Secret

3/3/2009
As the demand for HSIA grows among hotel guests, operators need to be armed with enough bandwidth to meet guest expectations. Load-balancing applications are one way that hoteliers can meet bandwidth demand when HSIA revenues are down or being completely eliminated.
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