The Red Carpet Alliance system is an in-house loyalty rewards program that enables neighborhood stores and restaurants to acquire and retain loyal customers.
TravelCLICK launches a new personalized program designed to harness the viral power of social networks, such as Facebook, Bebo, and StudiVZ, to connect hotels with new target audiences worldwide.
Hotel Nikko Tokyo will allow guests to connect their personal entertainment devices to the hotel's guestroom TV and sound system through the recent installation of TeleAdapt's MediaHub.
The Canyon Ranch Miami Beach resort will offer guests a wide variety of studio films, virtual concierge services and entertainment through recent Extenway guest media installs.
In an effort to deliver seamless wifi connectivity throughout the entire facility, management for the Hyatt Regency Newport selected a managed wifi solution from BelAir Networks.
The Armathwaite Hall Country House Hotel and Spa implements Agilysys' property management, POS, spa and club management solutions to enhance hotel operations and guest service.
Hotels, airlines and travel agencies can expect to face an uphill battle in 2009 as the economic recession continues to hit the travel industry hard, reports Kyle Peterson and Deena Beasley of Reuters.
The emergence of Web 2.0 is transferring brand buzz power into the hands of customers through new marketing strategies and applications such as social networking, cell phones and more. Hospitality Technology sits down with Don Zimmerman, CIO of the newly formed Wendy's/Arby's Group, to discuss which technology trends hold the biggest potential for driving customer loyalty in the emerging marketing landscape, and why.
In the hotel industry, technology is often a brand differentiator and can greatly impact guest satisfaction and the likelihood for return visits. Learn which seven guestroom technologies were ranked the highest among guests from the University of Delaware's 2009 Hotel Guest Technology Study
As the demand for HSIA grows among hotel guests, operators need to be armed with enough bandwidth to meet guest expectations. Load-balancing applications are one way that hoteliers can meet bandwidth demand when HSIA revenues are down or being completely eliminated.