LOYALTY & CRM

top 7 guest trends

3/3/2009
In the hotel industry, technology is often a brand differentiator and can greatly impact guest satisfaction and the likelihood for return visits. Learn which seven guestroom technologies were ranked the highest among guests from the University of Delaware's 2009 Hotel Guest Technology Study

Combat Low Occupancy with Top Internet Marketing Strategies

3/3/2009
As more travelers turn to the Internet to research their lodging options, hoteliers will find that increased Internet visibility will result in higher hotel bookings. Yet this can pose to be a challenging obstacle to overcome in a downturned economy as traveler spending is on a decline. From basic website maintenance tips to targeted Pay-Per-Click campaigns, learn the top low-cost, high return-on-investment methods to attracting more guests.

Claim Jumper Centralizes Hiring Processes for Bottom Line Results

3/3/2009
Ask any restaurant operator and they will tell you that a poorly selected staff has grave repercussions on store efficiency and customer satisfaction. Claim Jumper is taking its hiring processes up a notch by ensuring that the right employees are in the right positions thanks to applicant screening technology.

M Resort Spa Casino Opens in Vegas

3/2/2009
The M Resort Spa Casino opens in Las Vegas and features a wide array of technology installs in its guestroom and gaming area. Handheld, mobile gaming devices and seamless wireless access are just some of the solutions.

Challenges Ahead for Global Hospitality Industry

2/24/2009
Ernst & Young identifies the ten key trends that will shape the hospitality industry in 2009 in its most recent report. Green practices, globalization and business development are just some of the trends that make the list.

2009 Online Marketing Predictions

2/24/2009
The MileStone Internet Marketing company predicts that 2009 will bring many challenges and opportunities for hotels. From blogs to video, the company outlines its online marketing predictions and recommendations.
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Removing Friction from EMV

4/29/2016
HT talks to industry experts to present step-by-step guidance for hotels and restaurants making the switch to EMV.

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2016 Restaurant Executive Summit