Don't make your guests go deal shopping. In the current climate of economic uncertainty, savvy hospitality operators are giving their loyalty incentive programs an innovative and customizable boost, which can be just the push your guests need to book their reservation with you now, and six months down the road.
New Castle Hotels & Resorts' launch of UniFocus' GUESTScope guest survey systems across all independent properties is expected to evaluate guest satisfaction and employy engagement.
Kokua Hospitality rolls out Flyte Airline Information Systems across their portfolio to better serve business guests and differentiate properties.
One of the toughest challenges that independent hotels face is brand distribution. Although independent hotels lack many of the resources of the larger brands, there is one outlet that managers can turn to: the Internet. Rodrigo Machaz, general manager of the Memmo Baleeira Hotel, shares some tips and strategies that will increase guest visits through Web direct channels.
The latest Goin6 tour takes travelers through California's best public golf courses. Pelican Hills in Orange County and Harding Park, or Pasatiempo in the Monterey/San Francisco Bay area are among the listed destinations.
The Hard Rock Hotel and Casino, Las Vegas, upgrades their current digital signage network to include a higher versatility of features. The partnership with Scala InfoChannel results in the deployment of 11 new media channels.
Best Western International is set to rollout a new property management system interface from MSI that will support their Gold Crown Club International (GCCI) guest loyalty program in over 550 properties.
Thayer Lodging Group, whose portfolio includes 14 hotels, partners with UniFocus to evaluate how service standards relate to perceptions and how employee attitudes impact service delivery.
The UK's Real Hotel Company and Amadeus ink a deal to install their PMS solution in 15 properties by the end of the year, with plans to install the solution in an additional 40 properties in time for the London 2012 Olympics.
Through a recent deal, StarCite and Amadeus agree to provide integrated online travel management and meetings management services. This new integration will enable meeting attendees to book travel on Amadeus e-Travel Management directly from the StarCite Attendee Management application when they are registering for a meeting.