As the decline in travel demand experienced by the hotel industry continues into its second year, the need for customers, bookings, and revenue is pressing to say the least. To recapture precious guest dollars, hotels needs to return to the fundamentals, but with an emphasis on cohesion and integration; these nine tips can help.
Your peers have already read them, but have you? Hospitality Technology looked at its website data from the past six months to compile a list of the most read headlines on htmagazine.com. Although the POS tops the list, multiple articles dedicated to budget-cutting solutions and strategies, next-gen pizza ordering technologies and more are among readers' top interests.
Despite recent hotel budget cuts, J.D. Power and Associates reports that hotel guest satisfaction has improved this year. Drury Inn & Suites, Embassy Suites Hotels, Four Seasons Hotels and Resorts, Hilton Garden Inn, Microtel Inns & Suites and Staybridge Suites rank the highest in customer satisfaction according to an annual survey.
Briad Restaurant Group will utilize GuestMetrics's GuestSnapshot software to aggregate sales data across multiple locations as well as to provide the ability to drill down to individual check level detail.
Tools by TravelCLICK and DoubleClick/Google enable dynamic rate updates and measures the true reach of online ads targeted to travel agents.
Burger King has redesigned its website in an effort to boost Web traffic with the addition of new features such as a build your own burger application, an updated restaurant locator and more.
The Eliot Hotel transcends basic in-room concierge solutions to incorporate a tool that brings property management tech into the mix. Learn about the solution that enables guests to order room service and more, while providing staff with reporting tools for a streamlined operation that finds revenue prospects.
The Grand Hyatt New York is using Omnivex software to manage its digital signage network and engage guests by providing them with wayfinding, meeting room details and event schedules.
Opening this August, Houston's Hotel Sorella will offer guests the ability to wirelessly stream audio from an iPhone, iPod Touch or other A2DP-enabled computers or smart phones through the hotel's flat screen HDTV speakers without leaving the device tied to the connectivity panel.
The luxury hotel is leveraging the power of TravelCLICK's new service, social media optimization, to build communities on Facebook, Twitter and more.