LOYALTY & CRM

Cell Phone Coverage can Make or Break Hotel Bookings

5/7/2009
In an economy where hoteliers cannot afford to lose one customer to a competitor, it is crucial that operators understand guest technology preferences and accommodate them. Two technologies that have a lot of influence on guests' decisions to return to a hotel: reliable cell phone coverage and high speed Internet access.

Four Points by Sheraton Eliminates Room Allergens

5/7/2009
Hoteliers are well aware that a large number of travelers suffer from allergy related health issues. Learn how management for the Four Points by Sheraton created an entire allergy-friendly floor with the help of a revolutionary purification system.

Make Viral Guest Feedback Count

5/5/2009
Viral mechanisms such as Twitter and Facebook are quickly becoming common vehicles for guests to talk about their restaurant experiences, be it good or bad. By tying guest satisfaction data to a business intelligence solution, operators can accurately measure and track store performances. Here's how.

Sandman Inn Goes Green with Solar WiFi Solution

4/30/2009
Wireless Internet and green technology are two solutions that can really differentiate one hotel from the next. Learn how to leverage a solar WiFi solution to give guests the eco-friendly connectivity that they crave.
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