Servicing a market segment consisting of large group meetings and conventions, Gaylord Entertainment was in need of a solution that would optimize management of the 9,000+ employees in their STARS program. After upgrading from a manual workforce scheduling system, Gaylord is able to focus more time on individual customer service instead of staying behind the scenes.
Choice Hotels International's selection of Microsoft's customer relationship management solution will provide the company with a comprehensive window into franchisees across its global footprint of hotels.
Six Destination Hotel & Resorts properties across the U.S. are using a web-based system guest service operations system GoConcierge to adds efficiency to multiple departments.
The Sheraton Atlanta Hotel becomes one of the first properties in the nation to implement real-time audio recordings of guest feedback via in-room phones.
Saxbys Coffee Worldwide selects MICROS e7 as its corporate technology standard and will implement multiple applications, including POS and loyalty solutions, across all locations.
North Carolina's The Proximity Hotel and Print Works Bistro is awarded the highest level of LEED certification by the U.S. Green Building Council.
By the end of 2008, Destination Hotels & Resorts will complete the roll out of the Avalon BUZZ Report to monitor customer satisfaction and feedback over the internet.
Situated in the Allegheny Mountain at White Sulphur Springs, West Virginia sits the Greenbrier Resort. Facing the need to update lagging technological services, the Greenbrier decided on a major upgrade starting with the deployment of an in-building wireless solution to eliminate cellular coverage gaps. A year later, their system is flawless.
In an effort to increase sales of unused small meeting rooms, Starwood Hotels & Resorts is listing its meeting room inventory online through a recent partnership with Worktopia.
The Royal Resorts Group is now able to support high-speed wi-fi, video security and POS systems resort-wide through the recent installation of WLAN gear from BelAir Networks.