LOYALTY & CRM

Take a Bite Out of Apple's Apps

12/10/2009
As the iPhone and its App Store continue to take the mobile community by storm, many hospitality operators are quickly jumping onto the bandwagon to cash in on the growing trend. Learn what it takes to get an iPhone app up and running from Pizza Hut, Chipotle and Choice Hotels.

Breaking Ground

12/10/2009
For the past year, most businesses have been forced to operate in survival mode by focusing on internal operations while significantly reducing, if not altogether abandoning, external marketing and customer engagement efforts. But according to a Hospitality Technology readership poll, this tide is turning.

The Fate of HSIA in Hotels

12/10/2009
Although tiered bandwidth is a possible solution to the HSIA free-or-fee debate, a bigger question remains as to what will happen to HSIA in hotels in the future.

Industry Outlook 2010: Hotel & Restaurant Trends for the Year Ahead

12/10/2009
2009 has been a tumultuous year for hospitality operators. With the U.S. Federal Reserve declaring the recession's end, business owners are eager to set their sights on 2010 and move forward with their recovery efforts. In an exclusive reader survey, HT taps its audience of IT pros to learn how their companies are faring in the recovery period, as well as the specific business initiatives that they are focusing on for 2010.

In-Room Media that "Wows"

12/10/2009
In recent years, The Kessler Collection's clientele has become more discerning than ever before. They typically have rich media options at home and hotel management wanted to ensure that they offered at least comparable media capabilities, with the goal of giving them options they had never before experienced. Learn about the solution that offers guests Web TV, access to HD Hollywood movies, unlimited HSIA and more.

Hotel 1000 Quenches Guests' Thirst for More Bandwidth with 100MB Connection

12/10/2009
Seattle's Hotel 1000 worked with a nationwide provider of advanced communication services to install a fiber optics connection to the property, thereby enabling a 100MB connection to the hotel's internal fiber network. With this added connectivity, Hotel 1000's bandwidth has increased 20-fold and it is one of the first hotels in the U.S. to offer this type of broadband connectivity.

Hot Holiday Trend: Gift Cards that Give Back, Personalize and More

12/8/2009
For many restaurants this holiday season, the traditional gift cards of yore are getting a complete makeover in a play to boost sales and gain customer loyalty. Virtual personalization, gift cards that also give back to purchasers, and cards that double as loyalty programs top the list in recent trends.
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