LOYALTY & CRM

Weighing WiFi in Restaurants

6/10/2009
Is WiFi, whether it is free or with a fee, a determinant in customer retention? A University of Delaware study reveals how WiFi impacts guest loyalty in the restaurant environment.

Mandarin Oriental, Boston Delivers Superior Cell Coverage

6/10/2009
Flawless cellular coverage drives personalized guest request fulfillment at the Mandarin Oriental, Boston. Learn how the management team is able to guarantee superior guest service, while providing its guests with strong cell phone reception.

Hospitality 2.0

6/10/2009
Social media and Web 2.0 are revolutionizing the way many modern adults stay connected and share ideas. Discover new uses for Web 2.0 tools and the best practices that will boost brand recognition and drive business efficiency in any hospitality organization.

Reservations Tug-of-War

6/10/2009
Do diners prefer to make reservations online or over the telephone? Based on the findings of a survey taken by Cornell University's Center for Hospitality Research, it seems that customers feel conflicted between the two.

POS Software Innovations

6/10/2009
Hospitality Technology scours the POS vendor marketplace to find out the latest innovations in POS software. Bundled offerings, new third-party integrations, and simplified user interfaces are just some of the newest updates.
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Optimizing a Cloud Migration

9/28/2016
Through exclusive research and insight from industry experts, HT offers a roadmap for operators to follow for a successful migration of systems to the cloud.

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