LOYALTY & CRM

Hilton's New Concierge is Interactive TV

3/18/2008
Hilton is using interactive touch-screen televisions to give guests access to information at any time that ordinarily might require interaction with a conference manager or concierge. Hilton indicates that this is both an opportunity to serve its customers as well as a chance to give them a peek at technology of the future - much as hotels did when they first offered air conditioning or remotes in rooms.

Integration Update Where are They Now?

3/10/2008
System integration is a key pain point for any lodging operation given the vast number of systems that any one property runs and the number of vendors required to install, service and support those systems.

High Definition Demystified

3/10/2008
For years, hotel operators have taken comfort in the fact that their boxy old rear-projection televisions (the ones tucked inside the armoire) would last at least five to seven years. If one broke, they simply swapped it out for an inexpensive newer model. Not anymore.

Four Seasons, Texas Roadhouse Tops in Customer Engagement

3/10/2008
When it comes to customer engagement, the Four Seasons Hotels and Texas Roadhouse achieve the highest ratings in the hospitality industry according to a new study by PeopleMetrics, a customer and employee research firm.

Work Smarter

3/10/2008
Information has become the essential ingredient to success in the increasingly cutthroat hospitality industry. However, actionable data cannot be properly amassed - let alone leveraged - without the implementation of sophisticated business intelligence systems that enable enterprise-wide data gathering, storage, analysis and communication.
 |<  <  155 156 157 158 159 160 161 162 163 164  >  >| 

FEATURED REPORTDownload Now >

2014 Point of Sale Tech Showcase

6/5/2014
Restaurants spend a third of their total IT budgets on POS technology, and the market is hot for new investments. Within the next two years, 35% of restaurants plan to replace their POS. This POS showcase keeps buyers up-to-date on new hardware and software releases, including: mobile POS; all-in-one units; cloud-based POS; POS integration and more. (Sponsored)

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference