$25 million renovation updates presidential suites, leverages partnership with Microsoft
Touchscreen phones integrate with Renaissance Montgomery POS, PMS; guests can book reservations, check stocks and weather, view city maps and more
Agreement with Wayport will install HSIA at all Wyndham Vacation Resorts and its affiliates
Hilton is using interactive touch-screen televisions to give guests access to information at any time that ordinarily might require interaction with a conference manager or concierge. Hilton indicates that this is both an opportunity to serve its customers as well as a chance to give them a peek at technology of the future - much as hotels did when they first offered air conditioning or remotes in rooms.
Accor North America announces first Motel 6 prototype in 12 years; new design focuses on style, in-room technologies
System integration is a key pain point for any lodging operation given the vast number of systems that any one property runs and the number of vendors required to install, service and support those systems.
For years, hotel operators have taken comfort in the fact that their boxy old rear-projection televisions (the ones tucked inside the armoire) would last at least five to seven years. If one broke, they simply swapped it out for an inexpensive newer model. Not anymore.
When it comes to customer engagement, the Four Seasons Hotels and Texas Roadhouse achieve the highest ratings in the hospitality industry according to a new study by PeopleMetrics, a customer and employee research firm.
Information has become the essential ingredient to success in the increasingly cutthroat hospitality industry. However, actionable data cannot be properly amassed - let alone leveraged - without the implementation of sophisticated business intelligence systems that enable enterprise-wide data gathering, storage, analysis and communication.
New design aims to bring guests in, enhanced functionality tailors the Web-booking experience in the hopes of increasing online revenues for member hotels