Updated Marriott property aims to satisfy more Millennials, who are more likely to extend a business trip into a vacation, are quicker to embrace loyalty programs, and want to stay more connected socially while on the go.
Installed on digital kiosks, the touchscreen service can provide tailored hotel and local-attraction backdrops.
New mobile ordering app integrates to guest engagement platform, allowing customers to earn and redeem rewards as they place orders.
StayNTouch Mobility Platform provides "choice of service" to guests for streamlined arrivals and departures. In addition to speeding the arrival process, the platform integrates with the PMS to help ARIA streamline customer-facing and service issues. Sponsored.
Set-Top Box is now part of the interactive portfolio.
With the increasing use of mobile payment technologies, mobile coupons, and loyalty apps, operators must plan ahead in order to prevent profit loss. HT takes a look at three areas that can pose potential fraud risks for operators and offers precautions.
The 11th annual Hotel Technology Forum focused on the theme of "Service & Technology Collide," and offered attendees three days of networking, educational sessions and workshops to foster peer-to-peer learning and thought-sharing.
Every year, Hospitality Technology magazine seeks to acknowledge lodging leaders who have succeeded in achieving measurable impact on service and operations with forward-thinking tech initiatives. The 2015 Visionary Awards were presented to Hilton Worldwide, for its rollout of digital room selection; Fontainebleau Hotel, for its achievements with a speedier mobile check-in strategy; and SilverBirch Hotels & Resorts, for its infrastructure upgrade and ERP project that delivered operational improvements and positioned the company for continued growth. This month's cover story features exclusive interviews and profiles of the award-winning initiatives.
McDonald's plans to utilize the location-specific text analytics to maximize positive outcomes for its customers.
Online check-in with the enhanced capability to choose an exact room number is just one of the new travel management tools being leveraged using SAP's business suite platform for hotels.