LOYALTY & CRM

Gift Cards that Give Back

4/8/2008
Restaurants like Tully's Coffee and Brinker International are combining stored value card technology with savvy marketing initiatives for gift card programs that benefit the restaurants well beyond their initial sale. Through partnerships with local businesses, gift cards are accounting for as much as 30 percent of one restaurant's sales.

Building an Online Brand

4/8/2008
Hotels are tapping into the power of the Internet by linking their websites with other property systems, and maximizing their appeal to guests. One property is boosting gift card sales by 30 percent with its online initiatives, while others are expanding their brand's awareness via smart marketing.

PMS Market Update

4/8/2008
When it comes to property management systems, new modules and upgrades hit the market on a near monthly basis, making it tough for hotel operators to stay abreast of what's available. To help keep you Ã.‚¬Å"in the know," HT spoke with operators about their recent rollouts, and the latest advancements in PMS technology.

Uncommon Loyalty

4/8/2008
Wynn Las Vegas is managing to foster consistent guest loyalty in a highly competitive town, and in the complete absence of a formalized loyalty program. The secret, according to CIO Scott Carcillo, is superior customer service. This exclusive interview with Carcillo explores the service and the technology that's behind Wynn's uncommon loyalty.

Hospitality Back on the Leading Edge

4/8/2008
The proliferation of technology in American culture within the last decade caused the hospitality industry to have a bit of a technology identity crisis. But as the industry gains back its footing in the new landscape, it is finding new and more creative ways to leverage technology and create experiences unique to the hospitality industry. It is also going back to its roots and finding ways to be seen as a marketplace for technological innovation by implementing technology that few if any customers will possess or experience.

New York's Pod Hotel Launches Community Blog

4/4/2008
Message board gives guests with active reservations at the hotel the ability to communicate with other guests; Pod Hotel mgmt. hopes it will also serve as a guide and resource
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2014 Point of Sale Tech Showcase

6/5/2014
Restaurants spend a third of their total IT budgets on POS technology, and the market is hot for new investments. Within the next two years, 35% of restaurants plan to replace their POS. This POS showcase keeps buyers up-to-date on new hardware and software releases, including: mobile POS; all-in-one units; cloud-based POS; POS integration and more. (Sponsored)

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference