LOYALTY & CRM

Hotels Get Phone Savvy

5/5/2008
IP technology and creative marketing boost the appeal of in-room telephone systems, making it possible for these seemingly obsolete devises to again become a valued part of the in-room package.

Resort PMS: 10 Tips from Power Users

5/5/2008
Resorts place greater a load on their property management systems than any other lodging operation. Learn how to leverage your PMS system to its fullest potential in the demanding resort environment.

OPENING EYES TO OPEN DOORS: Key at Nine Zero Hotel Is an Iris Scan

4/29/2008
Boston's Nine Zero Hotel turns to the newest technology in room entry systems -- the retinal iris scan. In addition to the standard room entry keys, guests of the Cloud Nine penthouse suit have the option of using iris scans as a quick and secure means of accessing their rooms.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference