LOYALTY & CRM

How to Make a Green Comeback in 2010

2/11/2010
The lodging industry's commitment to sustainability may have been side-lined for the most part in 2009, but "green" hotel projects are expected to be a high priority in the year ahead. Green operators discuss the top strategies and innovations that are working for them, plus some insight into future eco-friendly innovations.

5 Guest Room Tech Trends

2/11/2010
Find out which in-room technology trends will have the most impact on guest satisfaction and your bottom line. Next-gen game consoles, in-room concierge systems and high-def content are just some of the solutions that are expected to "wow" guests.

An Eventful Year

2/11/2010
Last year may have been a tough one for hospitality, but 2010 offers some promise. Stellar attendance for HT's spring events is a sure indicator that food and lodging companies are on the mend, thanks to attendees' overwhelming willingness to get out there and book travel.

Get Social, or Get Left Out

2/11/2010
Though social networking tools are powerful customer engagement tools, they must be well planned and carefully implemented to avoid pitfalls. Learn top strategies for social networking success.

Winning with Mixed Marketing

2/11/2010
A mixed marketing campaign that aligns electronic initiatives with front-line employees may be the right combination needed to better engage customers. Auntie Anne's chief marketing officer explains why.

Avoid 2009's Hospitality Hacker Blitz: 15 Need-to-Know Methods of Attack

2/9/2010
According to the 2010 Global Security Report, hospitality breaches accounted for a whopping 38% of all braches investigated by Trustwave SpiderLabs last year. Go inside the anatomy of a data breach, plus discover some of the top solutions that can help operators in their battle for PCI compliance.
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