Major Chain hotel brands maintain their international market position, as per MKG Hospitality's global ranking 2009, with Best Western, Holiday Inn and Comfort Inns & Comfort Suites making up the top three.
iBAHN's VPN program provides assurance to certified companies that their executives will be able to function productively and seamlessly, with no geographic boundaries, while staying in iBAHN-installed hotel properties.
Hospitality Management Holdings consolidates its distribution, reservations, channel management and CRM operations with the selection of Trust International's integrated CRS/CRM solution.
Aptech Computer Systems' execuvue business intelligence software is a next-generation solution that eliminates manual spreadsheet processes by providing hoteliers with centralized Web-based data capture.
Is WiFi, whether it is free or with a fee, a determinant in customer retention? A University of Delaware study reveals how WiFi impacts guest loyalty in the restaurant environment.
Social media and Web 2.0 are revolutionizing the way many modern adults stay connected and share ideas. Discover new uses for Web 2.0 tools and the best practices that will boost brand recognition and drive business efficiency in any hospitality organization.
Flawless cellular coverage drives personalized guest request fulfillment at the Mandarin Oriental, Boston. Learn how the management team is able to guarantee superior guest service, while providing its guests with strong cell phone reception.
The findings for Hospitality Technology's 2009 Self-Service Technology Study are in, and the results point to a growing consumer demand for self-service tech and a plethora of next-gen solutions that harness personal devices.
PM Hospitality's properties use hotelServicePro to track and resolve guest problems, generate work orders centrally and at the hotel level, perform inspections, and manage preventive maintenance and fixed assets.
In 2007, Sheraton Hotels & Resorts launched Link@Sheraton, a unique concept for its lobbies that melds technology with social interaction. These lobbies strive to create an ideal work-play environment, complete with all-in-one workstations, free HSIA and, in some locations, Microsoft Surface touch-sensitive tables. Find out why both guests and owners are raving about these concept lobbies in this exclusive interview with Starwood execs Hoyt Harper, SVP of brand management, and Mark McBeth, VP of IT.