LOYALTY & CRM

The Belamar Installs Flyte Systems

5/15/2008
With renovations underway, the Belamar luxury hotel decided to install FlyteBoard real-time airline flight software after seeing it first hand at the National Business Travel Association trade show.

Mahogany Grille Finds the Cure for Chilly Customers

5/15/2008
The picturesque views that come with the Mahogany Grille's downtown Durango, Colorado location is known to delight customers as they dine. However during winter months, drafty windows keep customers away from these prime tables. Faced with a challange, management decided to install Thermique heated glass, and now customers no longer avoid the window seats.

Hilton Meetings Expand to North America

5/14/2008
Hilton Hotels expand Hilton Meetings across North America. After first being introduced in 2000, it is expected that the majority of Hilton properties will include these new meeting rooms by the fourth quarter of 2008.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference