Guest Direct's CDOPS 2.0 is a customizable support system that accurately captures information about the guest and the individual support problem to create comprehensive reports about each property.
New market research from Ypartnership finds that more than 50% of iTRAVELLERs are willing to pay for the use of high-speed Internet access (HSIA).
FastBooking Yield Management for IDeaS helps hoteliers maintain consistent room prices across third party websites.
GuestCentric Systems' online booking and marketing service is now available for Spanish, French, German, Italian and Portuguese speaking markets.
The direct connection with Booking.com provides EZYield.com clients with the ability to funnel reservations made through the Booking.com site directly into the hotel property management system (PMS) or the central reservations system (CRS), and to automatically send electronic confirmations back to Booking.com and to the guest.
Flyte Systems enters into an agreement with EscapeWire Solutions to integrate its real-time airline flight information software solution with EscapeWire's digital signage and free-to-guest television services.
In an effort to connect with a cross section of urban young adults, Church's Chicken will deploy a new advertising campaign for 2009 which draws upon video game and text messaging promotions.
Designed for the restaurant industry, Servinity is a new website that allows operators to search for, hire and manage employees through its scheduling social network application.
Cvent's Professional Services Group is a turnkey consultation program that provides operators with hands-on assistance and strategic consultation services for surveys and data analysis.
Loyalty is not a linear concept. With the vast integration of research and survey technologies across customer loyalty fronts, many operators fail to take a number of variables into account when measuring guest loyalty. Learn why loyalty extends beyond the bounds of purchasing behavior and how to measure for behavioral and emotional customers.