As supply and demand in the hospitality sector is beginning to balance out, how will you and your sales teams attract customers in the down-turned economy? Forget about reinventing the wheel. Begin using the tools that you already have: your CRM and the Web.
According to a poll by Prospectiv, when planning and researching travel plans, customers indicate that they prefer to use the Internet as their primary resource for researching travel information and special offers.
Hard Rock International announces that they are set to implement the MICROS OPERA Reservations System, Web Suite, and myfidelio.net across all future Hard Rock Hotels.
Amadeus Property Management System (PMS) now offers hotels the ability to sell inventory on Expedia directly through their PMS, as a result of a recent agreement to connects to ExpediaQuickConnect. Bookings from Expedia are automatically transferred into Amadeus PMS.
In an industry where today's innovation is tomorrow's table stakes, hospitality operators must continually improve their processes for fostering innovation to stay on top of guest satisfaction. These strategies from a Cornell University roundtable can help.
Services include an integrated blend of permission email, mobile text messaging and web landing pages designed to maximize restaurant patron ROI. Emails sent to a patron's PC or a Text message sent to their mobile phone, contains a redemable coupon that is tracked at the point-of-sale.
Nearly three dozen Ted's Montana Gill restaurants across the United States, will steer their gift certificates program through Restaurant.com. All gift certificates will be available through the Web site at a consumer cost that is 60 percent less than their redemption value at the restaurant.
Motel 6's website, Going6.com expands its list of affordable trip planning ideas to include a wine tour through Santa Barbara. Travelers can use the Going6.com map to plan out recommended stops and hotel locations.
TripAdvisor's acquisition of VirtualTourist and OneTime is expected to accelerate growth and provide members with an improved online experience.
Capital Cruises enhances sightseeing experiences through their use of a GPS guided audio tour from AudioConexus. Available in six languages, the audio tour removes language barriers for foreign language travelers in Ottawa, Canada.