With the prediction that 2009 will be another challenging year for the hospitality industry, it is crucial that operators understand and exceed guest expectations in order to gain a better financial footing. From personalization to social networking, learn what technology and trends are influencing guest behavior in 2009.
Hotels are fighting the battle against lost entertainment revenue with the implementation of multiple entertainment must-haves. High-end audio/video technology, entertainment packages, and access to the latest video game systems are just some of solution that keeps guests coming back for more.
As more travelers rely on the Internet for hotel reviews and recommendations, it is clear that operators need to monitor their Internet reputation in order to guarantee a strong Web presence. An online review generator in place at Destination Hotels and Resorts is allowing staff to scan and respond to get feedback in lightning-fast speed.
POS-integrated online ordering solutions deliver greater functionality to restaurant operations than ever before. HT asks three operators which solutions work best for their restaurant concepts, and why.
Freeman's purchase of AVT follows its corporate strategy of continuing to invest long-term in the face-to-face industry where there is opportunity for growth.
A recent report compiled by Amadeus and PhoCusWright, sheds light on the travel and tourism industry in China to revel the limited use of IT in this market.
The new look of Langham Hotels International's website design and its sophisticated engine is forecasted to improve business by 30 percent according to management.
Dairy Queen International names HyperActive Technologies as its preferred drive-thru solutions provider and will install the vendor's QTimer in more than 3,000 locations.
HyperActive Technologies will offer the public a first-hand look at the vision technology that is used to power its drive-thru management system at FS/TEC 2009.
In an effort to build guest loyalty in its four distinct business locations, Magnolia Hotels sought for an advertising solution that would allow management to create targeted, but unobtrusive campaigns. The selection of a networked messaging system is allowing management to do just that.