LOYALTY & CRM

Five Tips for a Superior Mobile Website

7/14/2009
Although mobile commerce has existed for almost a decade, it has only recently started to gain momentum in the hotel industry. Not only is the development of a mobile website a relatively modest cost, but successful sites will generate significant revenue and become a requisite customer service channel. Build a superior mobile site with these top tips from Omni Hotels.

CRM is Key to World-Class Service at Wickaninnish Inn

7/9/2009
Providing top-notch service around the clock requires up-to-the-minute management of special event activities as well as precise coordination of suppliers. Learn how the Wickaninnish Inn is able to comprehensively weave its Maximizer CRM solution across all departments for seamless operational efficiency.
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