LOYALTY & CRM

Fight the Economic Storm with Marketing and Sales Strategies: Part 3

12/11/2008
In parts one and two of this three part series, Deloitte examined the outlook for the US consumer of hospitality services and offered three of four marketing and sales functions that will mitigate financial burdens during this downturned economy. In part three, learn the last strategy to achieving financial success by focusing loyalty programs on value.

A Well-Connected Workforce

12/10/2008
Hotels fight the battle against workforce miscommunication with six system trends that are efficient and undetectable by guests. Text massaging, Blackberry-type devices and WiFi connectivity top the list.

Hardee's Franchisee Streamlines Drive-Thru Efficiency

12/10/2008
Hardee's franchisee, Boddie-Noell, knows what it takes to fully manage its customers' drive-thru experiences. The use of real-time drive-thru timers is helping to shave down drive-thru wait times and provide management with individual store performance indicators.

The 'Wow' Factor

12/10/2008
Hotels raise the guest satisfaction bar with in-room technology that promotes a superior guest experience. From loaner iTOUCHs to the next generation of customer relationship management, operators aim to impress through personalization.

POS System Trends 2009

12/10/2008
As the end of a tumultuous 2008 draws near, the majority of hospitality operators are looking for ways to cut costs, curb waste, and coax consumers into their doors. What many may not have considered is that one of their heaviest pieces of artillery in the battle against a downturned economy is their point of sale systems. Hospitality Technology puts a focus on POS trends, functions and releases to find out what exactly this system can do to help restaurants sell more and spend less in 2009.

What IT Execs Need to Do Now

12/9/2008
IT executives that continue to push for technology objectives during an economic slowdown can increase efficiency and ride out the negative affects of the economy. Learn the top five priorities that all tech departments should focus on.
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