In an effort to drive guest loyalty, Rita's Water Ice plans to launch Fishbowl's email program in over 500 locations.
When Nintendo's Wii Fit became the latest piece of technology to be tested at University of Delaware's X-Room, a new notion about how to engage hotel guests while in the guest room was born.
conScore's recent study finds that 72 percent of online bookings come through supplier websites which are driven by economy class brands, such as Best Western. Many hotel groups are now beginning to shift their online ad dollars away from premium brands in an effort to attract budget conscience customers.
Seattle's Hotel 1000 opened in 2006 with one of the industry's first fully-converged IP networks, and since then has continued to exceed guest and industry standards for IT innovation. In this exclusive interview with the hotel's management company MTM Luxury Lodging, HT offers the inside scoop on how Hotel 1000 is leveraging its network with new applications that wow guests and offer many happy returns.
Restaurants and hotels alike face the difficulties of labor related issues while at the same time trying to satisfy the needs of top tier customers. Several operators share how technology is the key to mitigating these problems.
High speed internet access is becoming a necessary amenity for any hotel. Get the scoop on the five HSIA innovations that you need now.
The annual Hotel Visionary Awards recognize hotel companies on a basis of innovation, thought leadership, and forward-thinking vision. Peninsula Hotels, Fairmont Hotels & Resorts and MTM Luxury Lodging take top honors in 2008.
Eleven Station Casino properties plan to update their guest-response systems with MTech's Internet-based solution. This will consolidate operations of the11 property-based PBX operations to an offsite, centralized Guest Call Center facility.
The MotorCity Casino Hotel's installation of KoolConnect's Intrigue brings a wave of "industry firsts" to Detroit's gaming industry. Key functions include on-demand videos and an integration of property and customer management applications.
Chockstone promises to enable restaurant operators to improve financial results through their personalize guest loyalty program. Customer information, such as menu preferences, frequency of visits, and discount eligibility, are warehouses and can be easily accessed.