In an industry where today's innovation is tomorrow's table stakes, hospitality operators must continually improve their processes for fostering innovation to stay on top of guest satisfaction. These strategies from a Cornell University roundtable can help.
Services include an integrated blend of permission email, mobile text messaging and web landing pages designed to maximize restaurant patron ROI. Emails sent to a patron's PC or a Text message sent to their mobile phone, contains a redemable coupon that is tracked at the point-of-sale.
Nearly three dozen Ted's Montana Gill restaurants across the United States, will steer their gift certificates program through Restaurant.com. All gift certificates will be available through the Web site at a consumer cost that is 60 percent less than their redemption value at the restaurant.
Motel 6's website, Going6.com expands its list of affordable trip planning ideas to include a wine tour through Santa Barbara. Travelers can use the Going6.com map to plan out recommended stops and hotel locations.
TripAdvisor's acquisition of VirtualTourist and OneTime is expected to accelerate growth and provide members with an improved online experience.
Capital Cruises enhances sightseeing experiences through their use of a GPS guided audio tour from AudioConexus. Available in six languages, the audio tour removes language barriers for foreign language travelers in Ottawa, Canada.
Through their partnership with Alcatel-Lucent, Hampshire Hotels and Resorts are improving guest experiences by leveraging an IP converged network. Guests can now receive increased access to entertainment and service options.
Accor, owners and operators of Motel 6 and Studio 6, announce the nationwide installation of Wi-Fi services in over 800 locations through an AT&T partnership. This follows the recent installation of Teledex's ExpressNet solution in an additional 520 properties.
The release of TravelCLICK's, Travel 2.0 online tools deliver new booking, social networking, and guest feedback features.
RBS Lynk and Chockstone partner to offers restaurant merchants a loyalty marketing program to drive customer frequency and spending.