Providing top-notch service around the clock requires up-to-the-minute management of special event activities as well as precise coordination of suppliers. Learn how the Wickaninnish Inn is able to comprehensively weave its Maximizer CRM solution across all departments for seamless operational efficiency.
Foxwoods Resort Casino leverages a standards-based data connectivity solution to gather data on the non-gaming activities and preferences of patrons for improved customer service and satisfaction.
One-third of consumers find retail loyalty programs "more important" when battling tough times, says a recent report by COLLOQUY. Eighteen to 25 year old Millennials represent the fasting growing demographic.
In a survey commissioned by the Wyndham Rewards loyalty program, twenty percent of Americans would be unable to take their next vacation without cashing in rewards points.
RateTiger will assist MICROS by providing rate shopping data from RTShopper which will be integrated into the MICROS OPERA PMS, OPERA Reservation System and OPERA Revenue Management System products.
Hacienda Tres RÃos becomes the latest hotel to install Intelity's ICE, an in-room solution and backend monitoring system that organizes, tracks and measures all hotel activity at the touch of a button.
Passkey's online technology allows hotels to optimize their group performance and meeting planners to track their events in real-time.
The Omni Hotel at CNN Center in Atlanta, GA and Omni Shoreham in Washington, DC deploy high performance BelAir Networks' WiFi infrastructure.
The InterContinental Buckhead in Atlanta is the first InterContinental hotel to offer interactive "In The Know" concierge services and facilities planning for a unique, memorable experience.
The competitive QSR marketplace relies on more than speed of service alone to draw valuable customers in the current economy. Arby's takes its guest feedback mechanisms up a notch with a real-time customer service reporting system to provide superior guest satisfaction and boost employee morale.