Battling for Loyalty

On the loyalty battlefield, systems that once tracked guest preferences after they've gone are losing out to newer applications powered by predictive loyalty tools. Learn how hotels and restaurants are leveraging targeted offers, the power of partners, and mobile communication to boost customer traffic.

top 7 guest trends

In the hotel industry, technology is often a brand differentiator and can greatly impact guest satisfaction and the likelihood for return visits. Learn which seven guestroom technologies were ranked the highest among guests from the University of Delaware's 2009 Hotel Guest Technology Study

Loyalty 2.0 with Wendy's/Arby's CIO

The emergence of Web 2.0 is transferring brand buzz power into the hands of customers through new marketing strategies and applications such as social networking, cell phones and more. Hospitality Technology sits down with Don Zimmerman, CIO of the newly formed Wendy's/Arby's Group, to discuss which technology trends hold the biggest potential for driving customer loyalty in the emerging marketing landscape, and why. 

M Resort Spa Casino Opens in Vegas

The M Resort Spa Casino opens in Las Vegas and features a wide array of technology installs in its guestroom and gaming area. Handheld, mobile gaming devices and seamless wireless access are just some of the solutions.

Challenges Ahead for Global Hospitality Industry

Ernst & Young identifies the ten key trends that will shape the hospitality industry in 2009 in its most recent report. Green practices, globalization and business development are just some of the trends that make the list.

2009 Online Marketing Predictions

The MileStone Internet Marketing company predicts that 2009 will bring many challenges and opportunities for hotels. From blogs to video, the company outlines its online marketing predictions and recommendations.
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2016 Multi-Unit Restaurant Technology Conference
2016 Hotel Technology Forum