LOYALTY & CRM

citizenM Hotels Deliver Guest Experience Ecosystem

6/23/2008
citizenM Hotels announce the implementation of AltiusPAR's next generation solution to create a new model in guest personalization in an effort to increase loyalty and maximize revenue opportunities.

SAFLOK Launches In-Room Messaging Solution

6/19/2008
SAFLOK launches Messenger ZigBee, an online bi-directional wireless access control system, at HITEC 2008. Properties can have the ability to control the in-room environment when occupied by staff and provide tailored customer service.

Crowne Plaza Houston Upgrades High-Speed Wi-Fi Access in Days

6/18/2008
In an effort to give guests access whenever and wherever they need it, the Crowne Plaza Houston announces their upgrade to the AFL Telecommunications' end-to-end solution at HITECH 2008. Wireless high-speed Internet access is now be available in 334 rooms, the conference center, lobby and pool.

Omni Hotels Plan Central Reservations System Overhaul

6/18/2008
As part of a multi-phase project, Omni Hotels will work with MICROS to restructure the central reservations system. Omni will soon be able to collect and manage guest preferences in a single database.

Newmarket and Worktopia Strike Online Meetings Deal

6/17/2008
Newmarket International and Worktopia announce a joint partnership that will open up direct online connectivity between meeting planners and suppliers. This makes Worktopia the newest MeetingBroker enabled channel partner.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference