LOYALTY & CRM

Overcome Top Challenges in Service Innovation

7/8/2008
In an industry where today's innovation is tomorrow's table stakes, hospitality operators must continually improve their processes for fostering innovation to stay on top of guest satisfaction. These strategies from a Cornell University roundtable can help.

Wemailgreen Launches Integrated Email and Text Messaging Campaign

7/8/2008
Services include an integrated blend of permission email, mobile text messaging and web landing pages designed to maximize restaurant patron ROI. Emails sent to a patron's PC or a Text message sent to their mobile phone, contains a redemable coupon that is tracked at the point-of-sale.

Ted's Montana Grill to Join National Gift Certificate Program

7/7/2008
Nearly three dozen Ted's Montana Gill restaurants across the United States, will steer their gift certificates program through Restaurant.com. All gift certificates will be available through the Web site at a consumer cost that is 60 percent less than their redemption value at the restaurant.

Motel 6 Expands Trip Planning Website

7/7/2008
Motel 6's website, Going6.com expands its list of affordable trip planning ideas to include a wine tour through Santa Barbara. Travelers can use the Going6.com map to plan out recommended stops and hotel locations.

TripAdvisor Online Community Grows

7/2/2008
TripAdvisor's acquisition of VirtualTourist and OneTime is expected to accelerate growth and provide members with an improved online experience.

Capital Cruises Launches Multi-Lingual GPS Audio Tours

7/1/2008
Capital Cruises enhances sightseeing experiences through their use of a GPS guided audio tour from AudioConexus. Available in six languages, the audio tour removes language barriers for foreign language travelers in Ottawa, Canada.

Hampshire Hotels & Resorts Reinvent Guest Experiences

6/30/2008
Through their partnership with Alcatel-Lucent, Hampshire Hotels and Resorts are improving guest experiences by leveraging an IP converged network. Guests can now receive increased access to entertainment and service options.

Motel 6 Announces Major Nationwide Wi-Fi Installations

6/30/2008
Accor, owners and operators of Motel 6 and Studio 6, announce the nationwide installation of Wi-Fi services in over 800 locations through an AT&T partnership. This follows the recent installation of Teledex's ExpressNet solution in an additional 520 properties.
 |<  <  150 151 152 153 154 155 156 157 158 159  >  >| 

FEATURED REPORTDownload Now >

Mobile Tech Showcase 2014

9/5/2014
Vendors showcase the latest solutions for bringing mobility to restaurant and hotel operations. The new rollouts include mobile tablets, ordering, printing and more.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference