Papa Gino's and D'Angelo Grilled Sandwiches' joint Guest Loyalty Card Program enables guests to earn points at Papa Gino's or D'Angelo restaurants and redeem these points at either restaurant.
For many restaurants this holiday season, the traditional gift cards of yore are getting a complete makeover in a play to boost sales and gain customer loyalty. Virtual personalization, gift cards that also give back to purchasers, and cards that double as loyalty programs top the list in recent trends.
Holland America Line will install five Microsoft Surface units in Mix, its newest lounge venue with three specialty bars, enabling guests to collaboratively and simultaneously interact with content and each other.
Accor customers are now able to make reservations at 3,000 hotels worldwide directly from their iPhones. Plus a personalized service memorizes current reservations and favorite hotels, and then synchronizes them with iPhone contacts.
CitySearch's decision to incorporate Twitter's new Sign-Up API allows local businesses to tweet from their Citysearch profile page by either integrate their existing Twitter presence, or creating a new account directly from the Citysearch business profile page.
Pita Pit's newly launched gift card and loyalty program, known as the PIT Card, can be loaded with any prepaid amount or simply used to accumulate points towards future purchases.
The Sutton Place Hotel is the first hotel in Canada to install a headend-based FTG solution from LodgeNet that enables HD FTG content to be encrypted throughout the hotel without the need for additional equipment in the guest room.
Warwick International Hotels and Resorts' newly customized site did not conform to standard booking engine templates currently available, so the company tapped its 15-year representation partner, Utell Hotels & Resorts, for a customizable option. Since August, Warwick has already noticed an increase in pay-per-click conversions, and guests have provided positive feedback.
With the EthoStream Gateway Server Dual, properties can combine different types of circuits, including DSL, T1 or cable connections, from multiple providers, delivering increased throughput and eliminating dependence on a single ISP for Internet connectivity.
Over the past year, hospitality has drastically transformed from one of the hottest markets, to one of the most uncertain and dangerous ones for automation technology vendors. In Vol.2: Hospitality of their 2009 Self-Service and Customer Interaction Management Solutions study, VDC Research identified and analyzed the key now- and near-term opportunities and threats impacting the North American hospitality market.