LOYALTY & CRM

LG Shows Full HD Product Line at HITEC 2008

6/25/2008
LG Electronics' advanced hospitality technology solutions debut a new free-to-guest card and widescreen integrated high-definition plasma television series at HITEC 2008.

Newmarket Launches New CRM Solution

6/24/2008
Newmarket's product brings lead management and RFP capabilities to Microsoft Dynamics CRM solution. Key features include the ability to manage room bocks, event and meeting detail information for group and meeting business opportunities.

The Top Stories You Missed at HITEC 2008

6/24/2008
HITEC 2008, held June 16-19, offers attendees a glimpse at the most innovative and cutting edge technology on the market. Couldn't make it to the conference? HT brings you the biggest innovations and announcements that you missed.

citizenM Hotels Deliver Guest Experience Ecosystem

6/23/2008
citizenM Hotels announce the implementation of AltiusPAR's next generation solution to create a new model in guest personalization in an effort to increase loyalty and maximize revenue opportunities.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference