LOYALTY & CRM

After the Meltdown: Consumer Attitudes and Perceptions about Loyalty Programs in the Post-Recession Economy

7/20/2009
U.S. consumer participation in rewards programs is on the rise across multiple demographic segments, according to COLLOQUY's latest white paper, After the Meltdown: Consumer Attitudes and Perceptions about Loyalty Programs in the Post-Recession Economy. Examine the loyalty trends across six different consumer segments, and learn why participation in loyalty programs has jumped nearly 20 percent since 2007.

Five Tips for a Superior Mobile Website

7/14/2009
Although mobile commerce has existed for almost a decade, it has only recently started to gain momentum in the hotel industry. Not only is the development of a mobile website a relatively modest cost, but successful sites will generate significant revenue and become a requisite customer service channel. Build a superior mobile site with these top tips from Omni Hotels.

CRM is Key to World-Class Service at Wickaninnish Inn

7/9/2009
Providing top-notch service around the clock requires up-to-the-minute management of special event activities as well as precise coordination of suppliers. Learn how the Wickaninnish Inn is able to comprehensively weave its Maximizer CRM solution across all departments for seamless operational efficiency.
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Removing Friction from EMV

4/29/2016
HT talks to industry experts to present step-by-step guidance for hotels and restaurants making the switch to EMV.