LOYALTY & CRM

StarCite, Amadeus Ink Online Travel Management Deal

7/28/2008
Through a recent deal, StarCite and Amadeus agree to provide integrated online travel management and meetings management services. This new integration will enable meeting attendees to book travel on Amadeus e-Travel Management directly from the StarCite Attendee Management application when they are registering for a meeting.

Newmarket Signs Lead Management Deal with Wedding Website

7/25/2008
Newmarket International, Inc., a sales and catering software solutions for the hospitality industry, signs a new partnership with The Knot Inc, an international wedding planning resource to connects meeting planners and consumers with hotels and other event venues.

Loews Hotels Revamp Guest Loyalty Program

7/24/2008
Loews Hotels' new guest incentive program is based on stays, not points. Free Internet, late checkout, guaranteed rooms and upgrades are among the incentives that guests can quality for after a minimum of two visits per year.

Hampshire Hotels & Resorts Reinvent Guest In-Room Experience

7/24/2008
Hampshire Hotels & Resorts select Alcatel-Lucent's IP communications solution for a variety of in-room functions. Bedside video phone intercoms, interactive LCD displays and Internet protocol television are among the new features to be installed.

Ypartnership and Acuity Mobile to Develop Joint Mobile Marketing Programs

7/24/2008
Ypartnership and Acuity Mobile announce that they will partner to develop mobile marketing programs for clients in the travel, leisure and entertainment industries. Clients will be able to create targeted mobile marketing campaigns to leverage customer relationships, preferences and demographic data.

Best Western Eden Resort Adds Virtual Tours to Website

7/22/2008
Prospective guests can now realistically "walk through" the Best Western Eden Resort accommodations through the addition of a virtual tour to their website. Guests can view the lobby entrance, guestroom options and Arthur's Restaurant.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference