Hotels raise the guest satisfaction bar with in-room technology that promotes a superior guest experience. From loaner iTOUCHs to the next generation of customer relationship management, operators aim to impress through personalization.
The OlaKala satisfaction portal is a new release from MKG Qualiting that allows hotels to create and manage customized satisfaction surveys.
Best Western generates 30 percent more in incremental revenue following an eight week loyalty reward pilot that encouraged guests to upgrade their membership level through increased hotel usage.
IT executives that continue to push for technology objectives during an economic slowdown can increase efficiency and ride out the negative affects of the economy. Learn the top five priorities that all tech departments should focus on.
Foxwoods's selection of Netezza's Performance Server data warehouse appliance and SAS Marketing Automation is expected to help management better understand and serve its 40,000 daily customers.
Marriott selects Epsilon to launch its comprehensive permission-based email marketing solution geared toward increasing customer engagement, loyalty and revenue.
For the hotel industry, recently riding high on years of record profits, the good times have ended suddenly, and no one knows when they may resume, writes Joe Sharkey for The New York Times.
Last year, management for Las Vegas' Golden Gate Hotel & Casino wanted to upgrade the hotel's property management and POS systems to streamline operations and improve the guest experience. Since the implementation of two Agilysys solutions, hotel management has improved productivity in nearly every area of operations.
According to the National Restaurant Association's Restaurant Performance Index, the majority of operators are still optimistic about future sales growth despite October's report of declining sales and traffic.
VSONA's online reputation management products offer restaurant and service sector clients new capabilities for tracking and managing online customer testimonials.