LOYALTY & CRM

Decoding Social Data

12/20/2016
Monitoring and responding to customers on social media is key to brand success, and could offer companies detailed data and actionable insights for growth

Hotels Helping to Reinvent the CRM

12/20/2016
A new HTNG workgroup is developing a CRM model that will serve as a principal repository at the center of a hotel's IT architecture, where all business applications can access it

The Rise of Mobile Hospitality

12/20/2016
With modern travelers tethered to personal devices, hotels must offer frictionless and customized mobile experiences to drive bookings and loyalty. Sponsored.
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2017 Multi-Unit Restaurant Technology Executive Summit