Hotel company launches personalized communication system with mobile technology.
Popular two-way chat feature on Marriott Mobile app enables guests to customize their stay anywhere, anytime, and in five languages.
The digital logbook in the cloud from HotelTap replaces paper messaging methods for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints.
Survey reveals that seamless brand expectations start with millennials, but increasingly present across all age groups.
Three-quarters of Millennials say a company's technology usage is a factor in their employment decisions.
How improving guest experience through unique hotel offerings and an effective digital presence are key priorities for many leading hotels seeking to remain competitive.
Acquisition broadens TravelClick's technology solutions and enables hoteliers to create and drive deeper guest engagement increasing revenue opportunities.
Configurable text and sentiment analytics software allows hotels and restaurants to quickly gain actionable insights into what consumers are saying about brands.
Survey shows U.S. 18- to 34-year-olds score 24 percent higher than general population on loyalty-needs-to-be-fun question.
Survey results from the first Switchfly Hotel Reward Payback Survey ranks reward programs.