Mobile POS and enhancing customer service top priorities at the 103rd NRF Big Show.
Paranet customer relationship management system provides popular resort with access to consolidated data.
Buyatab has implemented an e-marketing program for Tim Hortons that allows fans to create unique gift cards.
As impatience destroys loyalty for hotels, Loews and Four Seasons properties use Zingle for more personalized service and improved guest reviews.
Executives share top of mind thinking about priorities, challenges, and how they do business.
Available for tens of thousands of hotels worldwide, Reputation Scorecards provide hotel professionals not only their online guest satisfaction scores but also those of their competitors.
Infographic from HT's Customer Engagement Technology Study shows that nearly all hotels and restaurants will run mobile websites by 2015 and Pinterest is growing by leaps and bounds as a marketing tool.
Analytic tools measure social-site traffic to empower businesses with timely, actionable insights.
ReviewPro, international provider of online reputation and social media analytics for the hospitality industry, is expanding into the restaurant space.
Reportbuyer.com reveals tactics for incorporating social comments and influence into customer value.