LOYALTY & CRM

White Castle Launches Website for Slider Fans

8/12/2008
White Castle's new website is designed with the teenage and young adult market segment in mind and will feature new media rich applications such as social networking and gaming features.

PMS Innovations

8/10/2008
The latest in property management solutions are not only innovative but sure to raise the industry bar. Web capabilities, customizable systems, and SMS messaging are among the latest in PMS capabilities.

Managing Tables & First Impressions

8/10/2008
The latest generation of table management systems promises a new level of sophistication and accountability when it comes to seating guests and turning tables. Insiders share the latest and greatest solutions.

High Speed Internet Access: From Free to Fee

8/10/2008
As guest usage evolves for HSIA applications that require larger bandwidths, hoteliers are faced with the decision of charging their guest for Internet access in order to battle the cost of updating their broadband. Will your hotel eat the costs or ask guests to pay a free for the once free amenity?

Fighting for Loyalty

8/10/2008
Don't make your guests go deal shopping. In the current climate of economic uncertainty, savvy hospitality operators are giving their loyalty incentive programs an innovative and customizable boost, which can be just the push your guests need to book their reservation with you now, and six months down the road.

Master the Internet to Drive Guest Visits

8/5/2008
One of the toughest challenges that independent hotels face is brand distribution. Although independent hotels lack many of the resources of the larger brands, there is one outlet that managers can turn to: the Internet. Rodrigo Machaz, general manager of the Memmo Baleeira Hotel, shares some tips and strategies that will increase guest visits through Web direct channels.

Motel 6 Website Launches Golf Journeys Feature

8/4/2008
The latest Goin6 tour takes travelers through California's best public golf courses. Pelican Hills in Orange County and Harding Park, or Pasatiempo in the Monterey/San Francisco Bay area are among the listed destinations.
 |<  <  145 146 147 148 149 150 151 152 153 154  >  >| 

FEATURED REPORTDownload Now >

2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference