In today's increasingly competitive environment, understanding the connection between guest feedback, effective training and an engaged workforce culture can make or break an organization. Achieve the best results with a multi-pronged approach that incorporates guest and employee survey analytics.
Despite the upfront costs associated with going green, the lodging industry shows no signs of turning its back on its commitment to sustainability. Hotels set their sights on the solutions that offer the most cost- and resource-saving benefits.
Hospitality Technology speaks to a cross-section of restaurant operators for an informal review of the next-gen POS solutions that are impacting their business. Franchisees from Dairy Queen, Wendy's and more chime in.
Undercutting room rates might bring guest bookings today, but at what cost? A Cornell University study affirms the importance of smart price positioning.
Movenpick Hotels & Resorts' new mobile website supports more than 5,000 different mobile phone models worldwide and offers users access to real-time room availability, reservations and more.
iPhone and iPod Touch users can now find and book reservations with La Quinta Inns & Suites through the hotel's new mobile application.
Rubio's removes the need for customers to clip coupons or print out promotional emails with the addition of the mobile coupon application, Yowza!!
ResortQuest will implement a wide variety of email marketing initiatives to improve audience targeting and execute next-gener triggered email marketing programs for their customer audience.
Hard Rock Hotels invite guests to download complimentary, specially selected playlists on iTunes, chosen by Hard Rock's music & culture team through The Sound of Your Stay program.
When the Fontainebleau Miami Beach hotel re-opened in the spring of 2008 following a $1 billion renovation, hotel management began receiving complaints from guests about poor cellular service in some of the meeting rooms, public areas, and guest rooms on the east (oceanfront) side of the facility. Learn how Fontainebleau eliminated this common guest complaint.