LOYALTY & CRM

Cloudy, with a Chance of Widespread Adoption

5/4/2010
Cloud computing has been a buzz word for the past year or more, but what does it really mean to the hospitality industry? HT reveals how operators are leveraging it keep costs down, drive loyalty and become more agile in executing business strategies.

Hoteliers Boost Outlook as Recovery Signs Emerge

4/28/2010
A Reuters article reports that major lodging companies, such as Wyndham Worldwide Corp., have lifted their 2010 outlooks on further signs that the industry is able to command higher room rates and boost occupancy.

Aloft Hotels' New Smart Check-In Pilot Lets Guests Bypass Front Desk

4/22/2010
Aloft's new Smart Check-In pilot program is allowing a select group of Starwood Preferred Guest members to skip the front desk at check-in and head directly to their rooms. Learn how this is providing guests with a new level of convenience, while freeing up front desk traffic.
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