LOYALTY & CRM

HT Opens Annual Call for Breakthrough Awards Nominations

6/16/2009
Hospitality Technology is now accepting nominations for the 2009 Breakthrough Awards. Submit your nominations today for the restaurant that has demonstrated excellence in technology innovation, customer engagement and overall business efficiency.

Weighing WiFi in Restaurants

6/10/2009
Is WiFi, whether it is free or with a fee, a determinant in customer retention? A University of Delaware study reveals how WiFi impacts guest loyalty in the restaurant environment.

Reservations Tug-of-War

6/10/2009
Do diners prefer to make reservations online or over the telephone? Based on the findings of a survey taken by Cornell University's Center for Hospitality Research, it seems that customers feel conflicted between the two.

Hospitality 2.0

6/10/2009
Social media and Web 2.0 are revolutionizing the way many modern adults stay connected and share ideas. Discover new uses for Web 2.0 tools and the best practices that will boost brand recognition and drive business efficiency in any hospitality organization.
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