InterContinental Hotels Group hopes to build a superior business intelligence capability that will help drive the business forward through the selection of Teradata technology.
Hardee's franchisee, Boddie-Noell, knows what it takes to fully manage its customers' drive-thru experiences. The use of real-time drive-thru timers is helping to shave down drive-thru wait times and provide management with individual store performance indicators.
As the end of a tumultuous 2008 draws near, the majority of hospitality operators are looking for ways to cut costs, curb waste, and coax consumers into their doors. What many may not have considered is that one of their heaviest pieces of artillery in the battle against a downturned economy is their point of sale systems. Hospitality Technology puts a focus on POS trends, functions and releases to find out what exactly this system can do to help restaurants sell more and spend less in 2009.
Hotels raise the guest satisfaction bar with in-room technology that promotes a superior guest experience. From loaner iTOUCHs to the next generation of customer relationship management, operators aim to impress through personalization.
The OlaKala satisfaction portal is a new release from MKG Qualiting that allows hotels to create and manage customized satisfaction surveys.
Best Western generates 30 percent more in incremental revenue following an eight week loyalty reward pilot that encouraged guests to upgrade their membership level through increased hotel usage.
IT executives that continue to push for technology objectives during an economic slowdown can increase efficiency and ride out the negative affects of the economy. Learn the top five priorities that all tech departments should focus on.
Foxwoods's selection of Netezza's Performance Server data warehouse appliance and SAS Marketing Automation is expected to help management better understand and serve its 40,000 daily customers.
Marriott selects Epsilon to launch its comprehensive permission-based email marketing solution geared toward increasing customer engagement, loyalty and revenue.
For the hotel industry, recently riding high on years of record profits, the good times have ended suddenly, and no one knows when they may resume, writes Joe Sharkey for The New York Times.