LOYALTY & CRM

Peninsula Beverly Hills Streamlines Concierge and Front Desk Practices

1/15/2009
Faced with outdated concierge and front desk practices that relied heavily on manual clerical tasks, the Peninsula Beverly Hills went in search of a solution that would allow staff to focus more of its time on guest interactions. By streamlining these time consuming tasks through the installation of a Web-based task-tracking and database solution, staff are now able to build closer relationships with guests.

MGM Grand at Foxwoods Debuts Casino Social Network

1/8/2009
Management for the MGM Grand at Foxwoods hopes to create a compelling online experience for customers with the added function of gaining valuable consumer insight, through the recent launch of its social networking platform.

HT Now Accepting 2009 Hotel Visionary Award Nominations

1/7/2009
Hospitality Technology is now accepting nominations for the 2009 Hotel Visionary Awards. Submit your nominations today for the hotel that has outstanding overall technological innovations, incredible in-room technology, or exceeds guest expectations on a regular basis.

Top IT Headlines You Missed in 2008

12/30/2008
HT's editorial staff combed through 2008's articles to bring you our picks for the top ten headlines that are too important to be missed. You might not have read them the first time around, so here's your chance to catch up. From tops interviews with Dunkin' Donuts, InterContinental Hotels Group, and Fuddruckers executives, to insights into property management and point of sale execution strategies, these are the articles that are too important to miss in 2008.
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