LOYALTY & CRM

Millennials Represent Golden Demographic for Loyalty Marketers

8/10/2009
U.S. consumer participation in rewards programs may be on the rise, but there is one group that has been a seen a significant jump in loyalty program participation making them a prime target for loyalty marketers during this economy: Millennials.

An Ultimate Makeover

8/10/2009
Headed by a growing group of technology vendors who support integration and communication among suppliers, The Ultimate Hotel Technology Makeover offers two winning hotels the chance for a complete technology overhaul.

Tech, Love & Rock 'n' Roll

8/10/2009
When the Hard Rock Cafe's new flagship location opens this summer, it will also debut Hard Rock Interactive, a series of touch-enabled technologies aimed at enhancing the guest experience, and showcasing Hard Rock's world-renowned collection of rock and roll memorabilia on larger-than-life displays. HT gets an inside look at these technologies in an exclusive interview with Joe Tenczar, sr. director of technology/CIO for Hard Rock International.

Uncommon Common Spaces

8/10/2009
Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.
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