LOYALTY & CRM

Uncommon Common Spaces

8/10/2009
Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.

Booking Bonanza: Destination Hotels' New Loyalty Program Rakes in more than 1,360 Room Nights

8/6/2009
In need of a targeted strategy to cross-sell and up-sell properties within the Destination Hotels & Resorts collection, the company turned to AIR Marketing to assist in launching a new customer loyalty program, Destination Delivers. Since its debut, the program has garnered a membership of more than 6,500 Destination guests, who have contributed to booking more than 1,360 room nights.

Carlson Hotels: •Green' Still Going Strong with Guests, Study Reveals

8/4/2009
A recent survey conducted by Carlson Hotels Worldwide found that 58 percent of guests are willing to book a hotel room that is environmentally friendly. From Energy Star and LEED, to the Green Supplier Summit and more: go inside the many initiatives that have Carlson Hotels hot on the trails of sustainability.
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Removing Friction from EMV

4/29/2016
HT talks to industry experts to present step-by-step guidance for hotels and restaurants making the switch to EMV.