LOYALTY & CRM

Hotel Nikko Tokyo Installs In-Room Media Hubs

3/13/2009
Hotel Nikko Tokyo will allow guests to connect their personal entertainment devices to the hotel's guestroom TV and sound system through the recent installation of TeleAdapt's MediaHub.

U.S. Travel Industry Grapples with Weak Demand

3/5/2009
Hotels, airlines and travel agencies can expect to face an uphill battle in 2009 as the economic recession continues to hit the travel industry hard, reports Kyle Peterson and Deena Beasley of Reuters.

Bandwidth Building Secret

3/3/2009
As the demand for HSIA grows among hotel guests, operators need to be armed with enough bandwidth to meet guest expectations. Load-balancing applications are one way that hoteliers can meet bandwidth demand when HSIA revenues are down or being completely eliminated.

Battling for Loyalty

3/3/2009
On the loyalty battlefield, systems that once tracked guest preferences after they've gone are losing out to newer applications powered by predictive loyalty tools. Learn how hotels and restaurants are leveraging targeted offers, the power of partners, and mobile communication to boost customer traffic.

top 7 guest trends

3/3/2009
In the hotel industry, technology is often a brand differentiator and can greatly impact guest satisfaction and the likelihood for return visits. Learn which seven guestroom technologies were ranked the highest among guests from the University of Delaware's 2009 Hotel Guest Technology Study

Combat Low Occupancy with Top Internet Marketing Strategies

3/3/2009
As more travelers turn to the Internet to research their lodging options, hoteliers will find that increased Internet visibility will result in higher hotel bookings. Yet this can pose to be a challenging obstacle to overcome in a downturned economy as traveler spending is on a decline. From basic website maintenance tips to targeted Pay-Per-Click campaigns, learn the top low-cost, high return-on-investment methods to attracting more guests.

Claim Jumper Centralizes Hiring Processes for Bottom Line Results

3/3/2009
Ask any restaurant operator and they will tell you that a poorly selected staff has grave repercussions on store efficiency and customer satisfaction. Claim Jumper is taking its hiring processes up a notch by ensuring that the right employees are in the right positions thanks to applicant screening technology.
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