LOYALTY & CRM

POS Peer Review 2009

9/8/2009
Hospitality Technology speaks to a cross-section of restaurant operators for an informal review of the next-gen POS solutions that are impacting their business. Franchisees from Dairy Queen, Wendy's and more chime in.

How Employee Training Tools Directly Impact Guest Repeat Bookings

9/8/2009
In today's increasingly competitive environment, understanding the connection between guest feedback, effective training and an engaged workforce culture can make or break an organization. Achieve the best results with a multi-pronged approach that incorporates guest and employee survey analytics.

Fontainebleau Miami Beach Says Goodbye to Cellular Connectivity Woes

8/27/2009
When the Fontainebleau Miami Beach hotel re-opened in the spring of 2008 following a $1 billion renovation, hotel management began receiving complaints from guests about poor cellular service in some of the meeting rooms, public areas, and guest rooms on the east (oceanfront) side of the facility. Learn how Fontainebleau eliminated this common guest complaint.
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2016 Restaurant Executive Summit