Claim Jumper Restaurants has deployed HME Wireless' TableScout table management technology, to improve its table turns and customer service.
During its recent renovation, the luxury resort opted to install Signature RFID locks by VingCard and SENTINEL II guestroom safes by Elsafe to ensure guest security.
Consumers who create mobile accounts will be able to conduct mobile transactions at the POS, access their account balance and transaction history, find the nearest merchant location accepting the mobile loyalty and gift programs as well as reload their account, all from their mobile phone.
Kimpton looks to position its properties as an ideal fit for small-to-medium-sized meetings through its marketing alliance on the Cvent Supplier Network.
Three hundred and fifty grounded guests were able to monitor flight statuses from their rooms; the property gained added revenue through providing guests with this service.
The lodging industry's commitment to sustainability may have been side-lined for the most part in 2009, but "green" hotel projects are expected to be a high priority in the year ahead. Green operators discuss the top strategies and innovations that are working for them, plus some insight into future eco-friendly innovations.
Find out which in-room technology trends will have the most impact on guest satisfaction and your bottom line. Next-gen game consoles, in-room concierge systems and high-def content are just some of the solutions that are expected to "wow" guests.
Last year may have been a tough one for hospitality, but 2010 offers some promise. Stellar attendance for HT's spring events is a sure indicator that food and lodging companies are on the mend, thanks to attendees' overwhelming willingness to get out there and book travel.
Though social networking tools are powerful customer engagement tools, they must be well planned and carefully implemented to avoid pitfalls. Learn top strategies for social networking success.
A mixed marketing campaign that aligns electronic initiatives with front-line employees may be the right combination needed to better engage customers. Auntie Anne's chief marketing officer explains why.