Design Smarter Guest Surveys: Most Missed Loyalty Measurements

Loyalty is not a linear concept. With the vast integration of research and survey technologies across customer loyalty fronts, many operators fail to take a number of variables into account when measuring guest loyalty. Learn why loyalty extends beyond the bounds of purchasing behavior and how to measure for behavioral and emotional customers.

Boyd Gaming Launches B Connected Online

The launch of B Connected Online gives players a one-stop place to monitor special offers, point balances, and progress toward achieving higher tier levels within Boyd Gaming's loyalty program.

Peninsula Beverly Hills Streamlines Concierge and Front Desk Practices

Faced with outdated concierge and front desk practices that relied heavily on manual clerical tasks, the Peninsula Beverly Hills went in search of a solution that would allow staff to focus more of its time on guest interactions. By streamlining these time consuming tasks through the installation of a Web-based task-tracking and database solution, staff are now able to build closer relationships with guests.
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Secure Your Data, Satisfy Your Shoppers

Technology is reshaping the industry, and as an IT leader, you are now front and center. You need to be able to identify and prevent security vulnerabilities before they become a threat.


2015 Hotel Technology Forum
2015 Restaurant Executive Summit