LOYALTY & CRM

Golf & Spa: Top IT Trends

9/8/2008
The newest offerings in golf and spa technology focuses on guest personalization. From dynamic packaging and booking capabilities to customer tracking preference capabilities, operators are striving to differentiate their properties by building exceptional guest loyalty.

Survey Reveals Changes in Dining Habits

9/4/2008
A new survey conducted by Rewardsnetwork.com finds that 36% of those surveyed are dining out less than they were three months ago and that reward programs play a big part in their dining choices.

Protect Everyone Involved: Basic PCI Compliance Tips

9/2/2008
Achieving PCI compliance may seem hard for restaurants struggling to keep up with security requirements, which are sometimes difficult to implement, maintain and monitor. Learn a few basic tips to becoming PCI compliant, a necessary step to protecting your customers and your business.
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2014 Customer Engagement Technology Study

8/6/2014
Today's consumer has become dependent on technology to communicate and the hospitality industry has found itself forced to adapt to these increasing demands for constant and customized interaction. They're accustomed to a digital lifestyle — always connected to family, friends, work, and a world full of information. For the third year, Hospitality Technology (HT) has partnered with leading Universities to produce the Customer Engagement Technology Study. Through surveying hotel and restaurant executives, HT is able to chronicle the trends associated with customer engagement technologies (CETs) — including installation rates and the nuances of their use — to help hospitality providers make smart technology choices. The results of this research are segmented into two distinct reports for the hotel and restaurant industries. The analysis includes current installation rates (2014) and compares them to 2013 rates to show year-over-year growth. Additional insights include: implementation plans for 2015; contextual details on CETs, for example, what features are available on their mobile websites and mobile apps, how they're managing social media, and how they measure the return on their investments.

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference