Intrawest, owner and operator of ten experiential destination resorts in North America, was looking for a way to centrally monitor customer feedback across all of its locations to improve the overall customer experience. Learn how Intrawest is able to build the 'voice of the customer' into all its marketing and product activities.
CityCenter's ARIA and Vdara hotels have received LEED Gold Certifications from the U.S. Green Building Council. Resort management anticipates Gold or Silver LEED certification for its remaining developments.
Affordable Hospitality Group has selected PhoneSuite as the telephone system for its latest property due to the solution's ability to reduce the amount of time between transactions at the front desk.
The launch of Omni Hotels' new iPhone and iPod touch application enables guests to book reservations in real-time, check-in, contact customer service and more while on the go.
InterContinental's Price Optimization module has a price sensitive modeling process that allows the system to continuously balance rates, occupancy and guest pricing preferences in a way that increases revenue opportunities regardless of demand.
The release of SpeedLine's 6.1 POS software now features a customer loyalty program component that can be implemented with or without magnetic-strip loyalty cards.
Undercutting room rates might bring guest bookings today, but at what cost? A Cornell University study affirms the importance of smart price positioning.
Hospitality Technology speaks to a cross-section of restaurant operators for an informal review of the next-gen POS solutions that are impacting their business. Franchisees from Dairy Queen, Wendy's and more chime in.
A new forecasting tool from Cornell's Center for Hospitality Research makes revenue management forecasting clearer through a series of worksheets that are formatted to allow hotel revenue managers to plug in their own historical data.
In today's increasingly competitive environment, understanding the connection between guest feedback, effective training and an engaged workforce culture can make or break an organization. Achieve the best results with a multi-pronged approach that incorporates guest and employee survey analytics.