Hospitality Sales & Marketing Association International named Joie de Vivre Hospitality the 2009 eMarketer of the Year, a recognition that reflects the superior ability to attract and convert guests through the industry's most effective channel, the Web.
Together, financial incentives and consumer demand are likely to encourage the hospitality industry to continue developing more environmentally-friendly hotels, resorts, spas and convention centers. Deloitte briefly summarizes the risks and rewards for those that choose to build more sustainably.
The fast-casual chain will implement Radiant POS hardware and software to enhance order flexibility and provide patrons with a more valuable customer experience.
The five-unit sandwich shop decided to launch its own iPhone app with the goal of placing its business in front of a much broader group that's constantly on the move.
A combined social media strategy that taps into the viral power of Facebook, Twitter, YourTube and Flickr is helping the Hilton Hotel Falls/Fallsview hotel to become increasingly transparent. Management can now identify guest problems and address them almost immediately.
LocaModa's platform enables IndoorDIRECT to connect brands and consumers to interactive social media on venue screens and on social networks such as Twitter, Facebook and brand websites in real-time.
In addition to promoting hotel specials and packages, Link2Brand can be used to effectively market federal government Per Diem and Preferred Hotel rates to federal government employees.
By joining Open Hospitality's Social Media Service, hotels will be able to participate in various social media services, while reducing the impact on staff time required to adequately support emerging media.
iBAHN data shows that Internet use by both business and leisure guests at leading hotels, as measured by number of data packets per guest session traveling on iBAHN's proprietary network, increased more than 50% in 2009.
According to ABI Research, although worldwide revenue from such systems totaled only $869 million in 2008, it is projected that annual earnings will exceed $2 billion by the end of 2014.