LOYALTY & CRM

Customized Booking Engine Delivers More Guests to Warwick's Doorstop

12/3/2009
Warwick International Hotels and Resorts' newly customized site did not conform to standard booking engine templates currently available, so the company tapped its 15-year representation partner, Utell Hotels & Resorts, for a customizable option. Since August, Warwick has already noticed an increase in pay-per-click conversions, and guests have provided positive feedback.

What is Self-Service's Future in the Hospitality Vertical Market?

12/1/2009
Over the past year, hospitality has drastically transformed from one of the hottest markets, to one of the most uncertain and dangerous ones for automation technology vendors. In Vol.2: Hospitality of their 2009 Self-Service and Customer Interaction Management Solutions study, VDC Research identified and analyzed the key now- and near-term opportunities and threats impacting the North American hospitality market.
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