LOYALTY & CRM

Engage, on NextGenSelfService.com

4/8/2009
NexGenSelfService.com offers IT executives an outlet to read and then discuss their ideas or challenges related to self-service solutions on the social networking community, Engage.

Inside the CityCenter Guest Room

4/8/2009
The December 2009 opening of the 67-acre CityCenter metropolis is expected to deliver the most technologically-advanced guest rooms anywhere in the U.S. From solutions that foster personal automation to its next-generation networking capabilities, Scot Campbell, senior vice president and CIO for MGM Mirage, takes us inside the guest room technology of the industry's most-watch project.

Social Networking's Influence on Guest Buying Behavior

4/8/2009
From user-generated reviews, video and photos, to social networking sites like Facebook and Twitter, hospitality operators can expect the influence of social networking to take greater hold over their customers' buying decisions in 2009.

PMS Peer Review: April 2009

4/8/2009
Each unique hotel property requires a property management system that best suites its individual needs. Before investing in a PMS, read what operators are saying about their systems in this second annual peer review.

Boost Hotel Web Booking Revenue

4/7/2009
As the self-booking trend continues to gain momentum in the hotel segment, it is imperative for operators to build an innovative Web presence, in conjunction with new online technology strategies, to capture online revenue. The Strathcona Hotel, recipient of the 2008 eMarketer of the Year award, shares its Web reservation generating secrets.
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