Viva McDonald's debuts on the Las Vegas Strip and features an array of media rich technology solutions with the aim of providing a unique and fun dining experience for its guests.
The Seven Stars Resort is able to dedicate more time to customizing guests' experiences instead of filling our paperwork thanks to the recent installation of a concierge assistant.
In parts one and two of this three part series, Deloitte examined the outlook for the US consumer of hospitality services and offered three of four marketing and sales functions that will mitigate financial burdens during this downturned economy. In part three, learn the last strategy to achieving financial success by focusing loyalty programs on value.
Hardee's franchisee, Boddie-Noell, knows what it takes to fully manage its customers' drive-thru experiences. The use of real-time drive-thru timers is helping to shave down drive-thru wait times and provide management with individual store performance indicators.
Hotels fight the battle against workforce miscommunication with six system trends that are efficient and undetectable by guests. Text massaging, Blackberry-type devices and WiFi connectivity top the list.
InterContinental Hotels Group hopes to build a superior business intelligence capability that will help drive the business forward through the selection of Teradata technology.
As the end of a tumultuous 2008 draws near, the majority of hospitality operators are looking for ways to cut costs, curb waste, and coax consumers into their doors. What many may not have considered is that one of their heaviest pieces of artillery in the battle against a downturned economy is their point of sale systems. Hospitality Technology puts a focus on POS trends, functions and releases to find out what exactly this system can do to help restaurants sell more and spend less in 2009.
Hotels raise the guest satisfaction bar with in-room technology that promotes a superior guest experience. From loaner iTOUCHs to the next generation of customer relationship management, operators aim to impress through personalization.
The OlaKala satisfaction portal is a new release from MKG Qualiting that allows hotels to create and manage customized satisfaction surveys.
Best Western generates 30 percent more in incremental revenue following an eight week loyalty reward pilot that encouraged guests to upgrade their membership level through increased hotel usage.