LOYALTY & CRM

Guest Direct Unveils New Internet Support System

2/2/2009
Guest Direct's CDOPS 2.0 is a customizable support system that accurately captures information about the guest and the individual support problem to create comprehensive reports about each property.

EZYield.com Integrates With Booking.com to Provide Direct Reservation Delivery

1/28/2009
The direct connection with Booking.com provides EZYield.com clients with the ability to funnel reservations made through the Booking.com site directly into the hotel property management system (PMS) or the central reservations system (CRS), and to automatically send electronic confirmations back to Booking.com and to the guest.

Design Smarter Guest Surveys: Most Missed Loyalty Measurements

1/20/2009
Loyalty is not a linear concept. With the vast integration of research and survey technologies across customer loyalty fronts, many operators fail to take a number of variables into account when measuring guest loyalty. Learn why loyalty extends beyond the bounds of purchasing behavior and how to measure for behavioral and emotional customers.
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2015 Restaurant Technology Study

3/6/2015
The 17th annual Restaurant Technology Study reveals the latest technology trends that are impacting the food service industry. The report covers a comprehensive range of topics including: technology budgets and spending allocations across a variety of projects; IT decision-making strategies; and top tech challenges. New this year, check out what made the "Top 10 Most Important Technologies" list for 2015. Sponsored.

LIVE EVENTS

2015 Hotel Technology Forum
2015 Restaurant Executive Summit