Restaurant patrons will be able to "chat" with TGI Fridays via Facebook Messenger, make online reservations, and even order food for delivery.
Customer Engagement Technology Study reveals what mobile technology consumers want and where restaurants still need to catch up to demand.
Almost one-quarter of restaurant operators will purchase a new POS system in the next 12 months.
Zaxby's will give football fans a virtual reality experience at 12 colleges this season.
Loyalty members could win tailgating perks or a Super Bowl sleepover, or redeem points for NFL tickets, merchandise or unique experiences.
Declining loyalty, gaming the program, franchisee complaints and a conflict with corporate objectives indicate change is necessary.
Commune Hotles & Resorts installed acoustic soundproof windows to reduce street noise, improve customer satisfaction and improve its online reputation
HT's Lodging Technology Study, reveals that mobile solutions dominated technology rollouts for 2016 with half of the top solutions having a mobile component. Mobile key deployments, however, still lag behind guest expectations. While 53% of guests want to be able to use smartphones as mobile keys, according to the 2016 Customer Engagement Technology Study, only 12% of hotels currently offer the technology. In this article, HT identifies the ways hotels could stand out from the competition by tapping into the full potential of mobile keys beyond just guestroom access.
The CEO of Saint Marc Pub – Café, Bakery & Cheese Affinage, details how the company departed from traditional service methods and instead allows guests to choose how much human interaction they want. Using tabletop digital menus, the company can offer guests seamless hassle-free purchasing, entertainment, and can even capture feedback before the dining experience ends.
How moving to the cloud can strengthen a hotel’s revenue, reputation and caliber of service. Sponsored.