Configurable text and sentiment analytics software allows hotels and restaurants to quickly gain actionable insights into what consumers are saying about brands.
Survey shows U.S. 18- to 34-year-olds score 24 percent higher than general population on loyalty-needs-to-be-fun question.
Survey results from the first Switchfly Hotel Reward Payback Survey ranks reward programs.
Delta Toronto utilizes GoConcierge to ensure efficient and thorough service across 567 rooms.
The Text It, Get It room service menu lets guests send a single emoji to order items.
Independent member properties use custom email services, eSurveys to build guest loyalty.
CiCi's partners with Punchh to utilize POS-integrated mobile CRM.
Partnership enables diners to find deals, locate restaurants, order, review itemized check & pay via mobile phone.
The Rewards Platform is leveraged by 14 pizza restaurants to boost guest visits and spend with tailored Pizza Month campaigns.
Research by American Express Travel reveals that today is the Age of Connection.