LOYALTY & CRM

Starbucks Rolls Out Mobile Order & Pay Nationwide

10/2/2015
Representing the fastest technology application rollout by the coffee giant, it is now available on both iOS and Android devices at more than 7,400 company-owned stores across the country.

Building a Tech-Focused Service Culture

9/18/2015
The CEO of tech-pioneering restaurant brand Stacked: Food Well Built talks about the decision to build one of the first iPad-based menus to empower guests.

Starwood Opens the Door to Next-Gen Engagement

9/18/2015
In her first year with the company, Starwood’s new CIO has spearheaded initiatives including mobile check-in and keyless entry that have already scored high praise from guests and industry peers. In this exclusive interview with HT, CIO and EVP Martha Poulter talks about Starwood’s keyless entry project, and offers a preview of Starwood’s plans for using technology for personalized customer experiences. Top projects include revenue optimization and preference matching, among others. Plus, Poulter offers her take on the industry buzzwords Internet of Things, Big Data and more.
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Removing Friction from EMV

4/29/2016
HT talks to industry experts to present step-by-step guidance for hotels and restaurants making the switch to EMV.