NORTHWIND-Maestro teams with independents to create fully-integrated loyalty solutions that simplify reward point programs, support personalized service, and provide online tracking.
The latest RFID locks from Kaba give operators a choice of guest entry options.
The 2014 Restaurant Technology Study reveals that operators seek to give managers mobile access to data, bolster CRM and improve intelligence.
With smartphone users' limited time, attention span and screen space, hoteliers have to adapt, taking any friction out of the equation, and make the website experience seamless and easy-to-navigate. Here are some keys to drive bookings through mobile channels and a phone renaissance.
Lodging Interactive launches Facebook review service for hotels.
Former Hard Rock head of training and development gives operators the keys to provide guest service that delivers sustainable results.
Real-time operational insight and staff action enhances the guest experience, recovers at-risk guests and improves positive online reviews for Sandals Resorts.
Data shows the breakdown of most used functions on mobile applications for hotels.
Tablets help Abuelo's improve engagement, quality and speed of service by providing digital ordering, entertainment and self-service payment for guests.
Hospitality Technology magazine's 2014 Customer Engagement Technology Study reveals that use of CETs is on the rise despite complexity to measure and manage initiatives.