LOYALTY & CRM

The Buzz for 2014

2/12/2014
HT examines how the introduction of innovations meant to offer efficiencies, ultimately transforms the status quo.

Online Hotel Reviews, though Skewed, May Impact Rates

2/12/2014
A study by the Cornell School of Hotel Administration reveals that while TripAdvisor and Twitter may highlight best and worst experiences for guests at hotels, more stars are linked to higher average daily rates.

2014 New Tech Showcase

2/12/2014
HT profiles the latest in hardware and software solutions from vendors serving both foodservice and lodging companies. Download the 2014 New Tech Showcase for more information on these innovative solutions which include: the latest in mobile POS and app technology; new customer service and loyalty platforms; cloud-based solutions for point of sale, property management and distribution; plus business intelligence and analytics applications.

Mobile and Cloud Trends Usher in Disruptive Innovation for Restaurant Operations

2/12/2014
Restaurants have traditionally prioritized operations and service over technology investments. Now, two major trends — mobile and cloud — have opened up synergies that are encouraging restaurants to embrace technology across front- and back-of-house environments. In this Q&A, HT speaks to Larry Abramson, CEO of Red Book Connect about this disruptive innovation, and the capabilities now available via an open-systems architecture and mobile tools.

Mining for Big Value in Big Data

2/12/2014
Hotel and restaurant companies are chipping away at mountains of data for quantifiable returns in profit and loyalty. The ability of technology systems to understand the volume, variety and velocity of information available has reached a fever pitch as operators seek ways to differentiate themselves, increase sales, improve efficiency and save money.

Online Ordering Goes From Great Expectations to Exceeding Them

2/12/2014
The latest capabilities of online ordering systems take the POS to a new level of functionality and profitability. Offering online ordering has become expected by modern consumers and options for doing so run the gamut from proprietary sites to third-party portals. Here HT examines the benefits and pitfalls of both.

How Hotels Can Use YouTube to Generate Bookings

2/11/2014
Full-service digital marketing and social media engagement agency Lodging Interactive says videos convey visual and emotional touch points which are present in almost every travel offering, and that is what drives bookings.
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2014 Point of Sale Tech Showcase

6/5/2014
Restaurants spend a third of their total IT budgets on POS technology, and the market is hot for new investments. Within the next two years, 35% of restaurants plan to replace their POS. This POS showcase keeps buyers up-to-date on new hardware and software releases, including: mobile POS; all-in-one units; cloud-based POS; POS integration and more. (Sponsored)

LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference