Servicing a market segment consisting of large group meetings and conventions, Gaylord Entertainment was in need of a solution that would optimize management of the 9,000+ employees in their STARS program. After upgrading from a manual workforce scheduling system, Gaylord is able to focus more time on individual customer service instead of staying behind the scenes.
Six Destination Hotel & Resorts properties across the U.S. are using a web-based system guest service operations system GoConcierge to adds efficiency to multiple departments.
The Sheraton Atlanta Hotel becomes one of the first properties in the nation to implement real-time audio recordings of guest feedback via in-room phones.
The three year deal between Starwood and Philips will outfit 460 properties across the U.S. with SmartPower2 energy efficient televisions and is expected to save the company more than $12 million in energy costs.
Situated in the Allegheny Mountain at White Sulphur Springs, West Virginia sits the Greenbrier Resort. Facing the need to update lagging technological services, the Greenbrier decided on a major upgrade starting with the deployment of an in-building wireless solution to eliminate cellular coverage gaps. A year later, their system is flawless.
The Royal Resorts Group is now able to support high-speed wi-fi, video security and POS systems resort-wide through the recent installation of WLAN gear from BelAir Networks.
Fairmont Hotels & Resorts launch an enhanced version of its award-winning website. New features include mobile device compatibility, destination itineraries, 360 degree virtual tours and more.
The Prima Hotel Group and Feathers Hotel and Catering Group select TravelCLICK to deliver online merchandising and incremental revenue for these and other British independent hotels.
FreeViews is a new video-on-demand advertising solution that provides the opportunity for advertisers to own branded long-form content for upscale hotel guestrooms.
The Preferred Hotel Group selects iBAHN to join its Alliance Partner Program to provide connectivity and IPTV entertainment solutions to hotels worldwide.