When the Fontainebleau Miami Beach hotel re-opened in the spring of 2008 following a $1 billion renovation, hotel management began receiving complaints from guests about poor cellular service in some of the meeting rooms, public areas, and guest rooms on the east (oceanfront) side of the facility. Learn how Fontainebleau eliminated this common guest complaint.
The Westin Imagine Hotel is the first property in the Westin family to use Intelity ICE, an in-room and back-end monitoring solution that allows hotel guests to arrange services via a touch screen from their guest room, laptop or mobile device.
Fourteen Destination Hotels & Resorts properties are now supported by EthoStream. The latest two premier properties include the new Southern California world-class resort and spa, Terranea.
The Four Points by Sheraton Columbus Ohio Airport has selected Broadband Hospitality to provide standard- and high-definition satellite TV service (HDTV), and high-speed wired and wireless Internet in guestrooms in its brand new 110-room property.
Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.
As guest demand for increased bandwidth reaches new heights, hoteliers are presented with the challenge of providing the same service that travelers have come to expect but for a fraction of the cost. Learn how bandwidth shaping and load balancing devices can help.
Cap Juluca, a five-star resort on Anguilla in the British West Indies, selects UniFocus' advanced survey analytics tool to relate guest satisfaction to its bottom-line.
theWit hotel has recently installed Roomlinx's interactive TV technology solution, an entertainment and business tool that is geared toward increasing revenue and brand loyalty for hotels.
To maintain rate parity and maximize occupancy, Britain's Forestdale Hotels has installed RateTiger's online channel management products across 13 of its 18 properties.
A recent survey conducted by Carlson Hotels Worldwide found that 58 percent of guests are willing to book a hotel room that is environmentally friendly. From Energy Star and LEED, to the Green Supplier Summit and more: go inside the many initiatives that have Carlson Hotels hot on the trails of sustainability.