Fourteen Destination Hotels & Resorts properties are now supported by EthoStream. The latest two premier properties include the new Southern California world-class resort and spa, Terranea.
The Four Points by Sheraton Columbus Ohio Airport has selected Broadband Hospitality to provide standard- and high-definition satellite TV service (HDTV), and high-speed wired and wireless Internet in guestrooms in its brand new 110-room property.
As guest demand for increased bandwidth reaches new heights, hoteliers are presented with the challenge of providing the same service that travelers have come to expect but for a fraction of the cost. Learn how bandwidth shaping and load balancing devices can help.
Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.
theWit hotel has recently installed Roomlinx's interactive TV technology solution, an entertainment and business tool that is geared toward increasing revenue and brand loyalty for hotels.
Cap Juluca, a five-star resort on Anguilla in the British West Indies, selects UniFocus' advanced survey analytics tool to relate guest satisfaction to its bottom-line.
To maintain rate parity and maximize occupancy, Britain's Forestdale Hotels has installed RateTiger's online channel management products across 13 of its 18 properties.
A recent survey conducted by Carlson Hotels Worldwide found that 58 percent of guests are willing to book a hotel room that is environmentally friendly. From Energy Star and LEED, to the Green Supplier Summit and more: go inside the many initiatives that have Carlson Hotels hot on the trails of sustainability.
Despite recent hotel budget cuts, J.D. Power and Associates reports that hotel guest satisfaction has improved this year. Drury Inn & Suites, Embassy Suites Hotels, Four Seasons Hotels and Resorts, Hilton Garden Inn, Microtel Inns & Suites and Staybridge Suites rank the highest in customer satisfaction according to an annual survey.
As the decline in travel demand experienced by the hotel industry continues into its second year, the need for customers, bookings, and revenue is pressing to say the least. To recapture precious guest dollars, hotels needs to return to the fundamentals, but with an emphasis on cohesion and integration; these nine tips can help.