In today's increasingly competitive environment, understanding the connection between guest feedback, effective training and an engaged workforce culture can make or break an organization. Achieve the best results with a multi-pronged approach that incorporates guest and employee survey analytics.
Hoteliers from across the market, ranging from economy to luxury brands, discuss the in-room innovations that are creating truly 'smart' guestrooms: IP-based guestroom controls, next-gen media solutions, bandwidth-building devices, and more.
IPTV video services over WiFi enable the Hotel International & Terminus in Switzerland to offer guests a full range of entertainment and hotel services including access to more than 100 TV channels, a wake-up service and more.
Despite the upfront costs associated with going green, the lodging industry shows no signs of turning its back on its commitment to sustainability. Hotels set their sights on the solutions that offer the most cost- and resource-saving benefits.
A new forecasting tool from Cornell's Center for Hospitality Research makes revenue management forecasting clearer through a series of worksheets that are formatted to allow hotel revenue managers to plug in their own historical data.
Undercutting room rates might bring guest bookings today, but at what cost? A Cornell University study affirms the importance of smart price positioning.
Carlson Wagonlit, Expedia, and Hickory Travel Systems partner with TravelCLICK to provide users with new ways to drive hotel demand and increase occupancy through multi-channel growth.
When the Fontainebleau Miami Beach hotel re-opened in the spring of 2008 following a $1 billion renovation, hotel management began receiving complaints from guests about poor cellular service in some of the meeting rooms, public areas, and guest rooms on the east (oceanfront) side of the facility. Learn how Fontainebleau eliminated this common guest complaint.
Hard Rock Hotels invite guests to download complimentary, specially selected playlists on iTunes, chosen by Hard Rock's music & culture team through The Sound of Your Stay program.
The Westin Imagine Hotel is the first property in the Westin family to use Intelity ICE, an in-room and back-end monitoring solution that allows hotel guests to arrange services via a touch screen from their guest room, laptop or mobile device.