Whether it is in a lounge, the lobby or a convention center, technology is slowly but surely creeping into hotel common spaces. From touch-enabled table tops to digital signage displays and everything in between, operators share the top technologies that can boost customer satisfaction and foster guest interaction in a public way.
theWit hotel has recently installed Roomlinx's interactive TV technology solution, an entertainment and business tool that is geared toward increasing revenue and brand loyalty for hotels.
Cap Juluca, a five-star resort on Anguilla in the British West Indies, selects UniFocus' advanced survey analytics tool to relate guest satisfaction to its bottom-line.
To maintain rate parity and maximize occupancy, Britain's Forestdale Hotels has installed RateTiger's online channel management products across 13 of its 18 properties.
A recent survey conducted by Carlson Hotels Worldwide found that 58 percent of guests are willing to book a hotel room that is environmentally friendly. From Energy Star and LEED, to the Green Supplier Summit and more: go inside the many initiatives that have Carlson Hotels hot on the trails of sustainability.
Despite recent hotel budget cuts, J.D. Power and Associates reports that hotel guest satisfaction has improved this year. Drury Inn & Suites, Embassy Suites Hotels, Four Seasons Hotels and Resorts, Hilton Garden Inn, Microtel Inns & Suites and Staybridge Suites rank the highest in customer satisfaction according to an annual survey.
As the decline in travel demand experienced by the hotel industry continues into its second year, the need for customers, bookings, and revenue is pressing to say the least. To recapture precious guest dollars, hotels needs to return to the fundamentals, but with an emphasis on cohesion and integration; these nine tips can help.
Under the agreement, X2O Media will provide content design, management, distribution, monitoring, integration, and support services for PSAV customers' digital signage deployments.
The Eliot Hotel transcends basic in-room concierge solutions to incorporate a tool that brings property management tech into the mix. Learn about the solution that enables guests to order room service and more, while providing staff with reporting tools for a streamlined operation that finds revenue prospects.
The Digital Door Viewer uses a high quality digital camera and a large LCD monitor to create a secure electronic viewing system that does away with traditional hotel peepholes.