According to reports in USA Today and ABC News, check-in/out, guestrooms and bandwidth top travelers' gripes.
Mobility has become a necessity in hospitality. Both food service and lodging companies must address the demands of guests for increased mobile capabilities as well as the streamlining of operations that is possible with mobile technologies. This report showcases the leading solutions that will enable hospitality companies to efficiently operate and thrive in a mobile environment.
Both restaurant and hotel operators are calling for integrated technology to bridge the gap between service and overall experience. As multi-channel guest engagement becomes a top priority, both operators and tech vendors must focus on collaboration.
Room entry has emerged as a top area of focus for hoteliers who want to provide the most current, secure and reliable means of cross-property accessibility to tech-savvy travelers. HT takes a look at the technologies that will eventually replace magstripe.
The West Coast resort and spa transitioned to PSAV to bring provider consistency, new technologies and exceptional service.
Guests at the Mondrian SoHo enjoy fine dining at their fingertips with Intelity's ICE on in-room iPads.
Members of HTNG team to publish new standard to make entertainment systems in hotels easier to integrate.
Beachtree Properties seeks to enhance customer experience and loyalty by providing complimentary tablets and free Wi-Fi to guests.
A group of hoteliers gathered in Las Vegas to ponder the future potential and pitfalls of ever-advancing in-room technologies.
The all-new Toronto hotel will engage the growing trend of hotel guest self-service technology among travelers and partner with software solution company Intelity to amplify guest services.