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Top POS Stories: Mobility & a new PCI Council Solution Make Headlines
Headline makers from November encompass all areas of the point of sale, but mobility continues to drive the path to purchase.
Restaurant Tech Bridges Gap between Customer Expectations and Habits
How Mobile Customer Engagement is Powering Hospitality
How Restaurant Execs Prep for Mobile Payments
Mobility in Hospitality
Mobile access to information and transactions has already had a game-changing impact on hospitality, and we've only seen the tip of the iceberg. With explosive growth in both customer-facing and employee-facing applications, mobile tools are allowing hotels and restaurants to streamline operations and improve performance on the back-end, and better engage guests and drive revenue through the front of the house. In this special report,
puts a spotlight on new mobile solutions, detailing the special features, unique functionality, and differentiating capabilities of each.
Payment Tech Profile
143 Findings on How Your Competitors are Engaging Guests: 2013 Customer Engagement Tech Study
4th Annual Shopper Experience Study: Rise of the Individual Shopper
More Research Reports...
Johnny's Steakhouse Uses Analyzed Data to Streamline Ops
Johnny's Italian Steakhouse implements Ctuit software across all corporate and franchisee locations.
Additional Case Studies:
Cutting-Edge Tech Trio Creates Total Interactive Experience
RFID Tracking System Speeds Table Turns and Improves Guest Experience for Jason's Deli
NFC-Enabled Smartphones Replace Hotel Room Keys and Check-ins at Clarion Hotel
More Case Studies...
More Featured Events...
Data Reveals QSR Sandwich Brands Need to Improve Service Experience
Hotel Websites Experience More Timeouts due to Third Party Content
Hard Rock Hotels Selects All-in-One Solution that Offers Real-Time Access to Data
Hotel Gets 50 Percent Utility Rebate with Energy Efficiency
Holiday Inn Express Boosts Cell Coverage and Guest Satisfaction
100,000 Applebee's Tables Outfitted with Tablets
In this Issue:
A Future Bright With Fiber
Sneak Peek at MURTEC and HTF
Tech Helps Restaurants End the Painful Wait
Restaurants Tap Tech to Prep for Healthcare Reform
Leave the towels, robe, and shampoo. Take these three things from hotels.
Restaurant chains, learn what hotels have over the last two decades: Loyalty programs are good for engaging customers and making a positive impact on business.
Wi-Fi & the Bottom Line: Forrester Measures Impact of Connectivity on Hotel Guest Satisfaction & Staff Productivity
6/6/2013 2:00:00 PM
Abigail Lorden, Editor-in-Chief,
Andre Kindness, Principal Analyst - Infrastructure & Operations Professionals,
Forrester Research, Inc.
Tom Moore, Director of Hospitality Industry Solutions,
View On Demand
More Web Events...
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