The technology behind hotel management is evolving to become more cloud-based, more flexible, and integrated. SkyTouch Technology has released the SkyTouch Hotel OS, a property and rate management solution that draws on the award-winning choiceADVANTAGE PMS platform for handling reservations, guest stays and rates on any device with an Internet connection. Ric Leutwyler, CEO, SkyTouch, shares his views on how the latest PMS technology can meet hoteliers' evolving needs.
Lost profits due to theft is an ongoing problem in the service space. Preventing fraud, however, is a complex and ongoing process that can be both costly and labor intensive. Dave Bennett, president and CEO, Mirus Restaurant Solutions, shares his views on how restaurants can overcome the complexities of fraud detection with the right solutions.
Next-gen point of sale systems can be central to providing personalized service, but integration is key. The point-of-sale can play an important role in providing such service, while also creating opportunities for increased guest spending. In this month'S Executive Q&A, Jim Dennedy, CEO of Agilysys, talks about how high-tech, tightly-integrated POS systems are providing these opportunities.
In an industry where the status quo for technology lags behind retail counterparts, it's difficult for individual CIOs to make a case for more funding. But insufficient budgets are a symptom, and not necessarily the cause. Daniel Houden, CEO of Task Retail, talks about the responsibility that IT suppliers and restaurants share in changing industry-wide attitudes about innovation.
Fortinet's Kevin Flynn talks about the impact that consumer mobile devices are having on networks, and it's not all about bandwidth. There's a growing security threat that the industry will have address. Flynn shares strategies that can provide secure networking for customers with simplified more affordable management for businesses.
Spartan Computer Services general manager, Heidi Nagy, answers questions about how the company is accommodating demand for quality service with manageable costs through a hybrid services plan. Nagy reveals how mission critical equipment is covered with fast, on-site repairs while other devices can be swapped out with an exchange plan.
PAR chief technology officer, Scott Langdoc, talks about the implications of the FSMA on the restaurant industry. He describes the new technology that PAR has developed to help restaurants improve food safety with a three-pronged food safety management system.
NoshList CEO, Craig Walker, gives the inside scoop on a free waitlist solution that texts guests when their table is ready. The service helps restaurants quote better wait times, and provides a variety of detailed analytics.