EXECUTIVE INSIGHTS

Guest-tek to Focus on Service & Support Following iBahn Buyout

6/5/2014
In March of 2014, Calgary, Guest-tek finalized its acquisition of major rival, iBAHN for $13M. For nearly two decades the companies competed as providers of network technology and interactive solutions for the global hospitality industry. With the acquisition, Guest-tek has effectively doubled in size and its customer base to more than 3,500 hotels in 85 countries. As the acquisition proceeds, HT talks to Arnon Levy, CEO of Guest-tek, about how the company will manage merging operations, and what products and services hoteliers can expect.
(Sponsored)
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CMOs Occupy a Seat at Tech Buying Table

5/6/2014
In business there is now a clear realization that customer engagement,loyalty and innovation are intertwined and Influence over technology spending is transitioning rapidly from the CIO to the CMO. Dean Houden, CMO for TASK, talks about the role that marketing executives are playing in IT decisions. (Sponsored)
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New Security Threats Require Ongoing Diligence

4/10/2014
As hotels expand the functionality of their networks to improve the guest experience, they are presented with increased security challenges. These challenges span regulatory changes, new technologies and changes in operational processes. Managing the security component of these changes is complex, time consuming and requires a specialized skillset. In this executive Q&A, Charlotte Baker, CEO of Digital Hands, talks about some of the latest challenges hotels face in protecting their networks, their guests, and their businesses.
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Mobile and Cloud Trends Usher in Disruptive Innovation for Restaurant Operations

2/12/2014
Restaurants have traditionally prioritized operations and service over technology investments. Now, two major trends — mobile and cloud — have opened up synergies that are encouraging restaurants to embrace technology across front- and back-of-house environments. In this Q&A, HT speaks to Larry Abramson, CEO of Red Book Connect about this disruptive innovation, and the capabilities now available via an open-systems architecture and mobile tools.
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Tips on Navigating New POS Installs

12/12/2013
Advancements in point of sale technology are coming rapidly and restaurants are eager to take advantage of new capabilities. According to HT's Restaurant Technology Study, they earmark the largest portion of their IT budgets to POS. With so many new options, choosing the right solution and managing the rollout can be challenging. Heidi Nagy, general manager and Terry Connorton, business unit manager, for Spartan Computer Services, share insights into how to choose a POS provider and manage implementation
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Hotel Management Tech Evolves: One-on-One with SkyTouch

10/8/2013
The technology behind hotel management is evolving to become more cloud-based, more flexible, and integrated. SkyTouch Technology has released the SkyTouch Hotel OS, a property and rate management solution that draws on the award-winning choiceADVANTAGE PMS platform for handling reservations, guest stays and rates on any device with an Internet connection. Ric Leutwyler, CEO, SkyTouch, shares his views on how the latest PMS technology can meet hoteliers' evolving needs.
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Don't Let Fraud Devour Profits

9/6/2013
Lost profits due to theft is an ongoing problem in the service space. Preventing fraud, however, is a complex and ongoing process that can be both costly and labor intensive. Dave Bennett, president and CEO, Mirus Restaurant Solutions, shares his views on how restaurants can overcome the complexities of fraud detection with the right solutions.
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POS Imperative: Provide Deep Customer Insight without Complexity

8/6/2013
Next-gen point of sale systems can be central to providing personalized service, but integration is key. The point-of-sale can play an important role in providing such service, while also creating opportunities for increased guest spending. In this month'S Executive Q&A, Jim Dennedy, CEO of Agilysys, talks about how high-tech, tightly-integrated POS systems are providing these opportunities.
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What's Holding Back Restaurant IT

6/6/2013
In an industry where the status quo for technology lags behind retail counterparts, it's difficult for individual CIOs to make a case for more funding. But insufficient budgets are a symptom, and not necessarily the cause. Daniel Houden, CEO of Task Retail, talks about the responsibility that IT suppliers and restaurants share in changing industry-wide attitudes about innovation.
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LIVE EVENTS

2014 Restaurant Executive Summit
2015 Multi-Unit Restaurant Technology Conference