EDITOR'S NOTE

Self Service in Up-scale

10/8/2010
Omni's approach to self-service check-ins is a great example of how self-service can migrate into environments that demand "high-touch," and also reminds us that self-service continues to expand.
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Jets, Giants and Jack

9/8/2010
Jack in the Box's re-launched website features an interactive telephone, with Jack himself as the messenger, that lets users send personalized e-mails or phone calls; the perfect tool for talking football trash.
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Foursquare or be Square

6/10/2010
Although many of us may feel like we're just about at social-net overload, Foursquare is one tool that is full-on entrenched in the hospitality industry.
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Honoring 2010 Hotel Visionaries

5/4/2010
Each year, Hospitality Technology presents a select group of lodging companies with its Hotel Visionary Awards to honor their outstanding vision and achievement in technology and service innovation. The 2010 winners showcase the great range of innovation that can be accomplished in every sector of the lodging industry.
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The Big Business of Small Business

4/8/2010
A review of the National Restaurant Association's 2010 Restaurant Industry Forecast shows that the vast majority of restaurant operations, whether they are mom-and-pop or franchisees carrying a name brand, may be small in size, but they are a very big part of the U.S. economy.
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POS: Always a Hot Topic

3/3/2010
Hot information technology topics may ebb and flow depending upon what's happening in the world of hospitality technology and customer service. But there's always one area that, no matter what, ranks at the top of the list: point of sale.
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An Eventful Year

2/11/2010
Last year may have been a tough one for hospitality, but 2010 offers some promise. Stellar attendance for HT's spring events is a sure indicator that food and lodging companies are on the mend, thanks to attendees' overwhelming willingness to get out there and book travel.
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Breaking Ground

12/10/2009
For the past year, most businesses have been forced to operate in survival mode by focusing on internal operations while significantly reducing, if not altogether abandoning, external marketing and customer engagement efforts. But according to a Hospitality Technology readership poll, this tide is turning.
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