The Hospitality Industry Seeks Innovation
2/14/2012
The hospitality industry's most-wanted technologies in 2012 are those that provide mobile capabilities, cloud-based apps, and/or security solutions.With more companies than ever before willing to invest in these latest innovations, the vendor community is challenged to produce viable and affordable solutions.
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Watching Mobile Wallet this Holiday Season
12/19/2011
Mobile technology has shaped the consumer shopping and dining experience. With many top brands now testing out mobile wallet, by this time next year the POS may be redefined even more.
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Customer Growth Priority Number One
10/14/2011
Insights from the 2011 Restaurant Executive Summit show that businesses are most focused on attracting new customers. Social media, they believe, will be a top factor in bringing them to their doors.
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Last Words
Cihan Cobanoglu, Ph.D., CHTP
Professor of Hospitality Technology
University of South Florida Sarasota-Manatee |
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Analyze Online Reviews for Clues to Customer Satisfaction
2/14/2012
Online review websites are rich sources of information for hotel owners and managers. Mining these sites for clues to customer experiences can provide a wealth of insights into a property's success and areas that need improvement.
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Could QR Codes be the New Comment Card?
12/19/2011
You are eager to provide a service; some quests are equally willing to give feedback. Prompt guests to provide feedback through QR codes for higher response rates.
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Beware the Star Rating
10/5/2011
Do online customer reviews paint an accurate portrait of your hotel's performance? A Cornell University study revels that all may not be as it appears.
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The Ultimate Protection for Retail Systems
1/12/2012
Hospitality and retail are the #1 and #2 industries victimized by breach, according to the 2011 Verizon Data Breach Investigations Report. In today's world, you need to safeguard your sensitive customer data and protect your corporate reputation with a proactive approach that stops targeted attacks and eliminates tampering and malware. Download this case study to see how one major retail chain took these steps and at the same time reduced the number of technologies required to meet PCI compliance.
Download Now
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2012 New Tech Showcase
2/14/2012
HT's annual supplement covers the latest technologies for hotels and restaurants. New in 2012 are POS-integrated tablets, guest engagement solutions, cloud-based back office reporting, property management, and more.
Download Now
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Successful Hotels in 2020: Five Must-Have Characteristics
12/16/2010 11:00:00 AM (EST)
Moderator:
>>Abby Lorden, Editor-in-Chief, Hospitality Technology
Panelists:
>>John Bollen, VP of IT Strategy and Business Engagement, MGM Mirage/CityCenter
>>Rohit Talwar, CEO, Fast Future Research
>>Stephen Puente, Manager of Business Development, Amadeus Americas
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View On Demand
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