OPINIONS

Editor's Note

The Journey is the Experience

5/11/2017
HT’s editor, Dorothy Creamer, discusses how merging traditional and digital customer service is the future of hospitality as guests’ demands and expectations evolve. In fact, with technology moving to the forefront of hotel and restaurant strategies, more guests expect it to be an enabler of which they are not even aware.
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Executive Insights

Why Cloud, Why Now?

10/13/2016
Integration, streamlined ops and business continuity top benefits for moving systems above property. Sponsored.
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Vantage Point

Optimizing Efficiency

4/7/2017
When senior leaders at Arby’s (www.arbys.com) were investigating various innovative strategies for driving growth and profitability, one idea suggested was developing smaller footprint stores in more urban areas, where demographic data suggested more opportunities. This strategy presented several challenges. With less space for back-of-house operations, including equipment, food storage, and labor, it was necessary to optimize efficiency. Peter Cryan, director of equipment R&D, discusses how Arby's was able to innovate with technology to create more efficient restaurants.
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