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Green: Do Guests Get It?
5/5/2008
Research shows consumers like the idea of environmentally-conscious hotels, but only as long as they don't have to sacrifice comfortable amenities or spend more for a room night. Hotels and consumers alike need more education on the costs and benefits of going green.
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PCI Security Woes
4/8/2008
Study reveals that hospitality operators confused about who is ultimately responsible for compliance with payment card industry data security standards. The confusion could cost them serious monetary fines and cause guest distrust.
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Reversing Restaurant Failure
3/10/2008
In the summer 2003, American Express aired a commercial with celebrity chef Rocco DiSpirito purporting that "nine out of 10 restaurants fail in the first year."
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GPS Drives Customers to Your Door
2/19/2008
On a trip to San Francisco in August of 2007, I had a meeting with a client that finished just before lunch time. Needless to say, I was hungry, and being in San Francisco, I knew I could find some interesting eateries.
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PCI What?
11/1/2007
The hospitality industry's unsettling unfamiliarity with PCI Security Standards
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Wireless Security
9/1/2007
New standards boost encryption, but hospitality organizations must use additional tools to guard against liability
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Bare Essentials
6/1/2007
Self-service hotel offers bargain rates instead of staff
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Training on Demand
5/1/2007
Make training customized and always available, and your employees will make better use of IT investments
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