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Weighing WiFi in Restaurants
6/10/2009
Is WiFi, whether it is free or with a fee, a determinant in customer retention? A University of Delaware study reveals how WiFi impacts guest loyalty in the restaurant environment.
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Labor Management Demystified
5/7/2009
The use of labor management technology is an effective method for controlling restaurant labor costs. Overcome labor management challenges with these must have features and functions.
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Misuse of Company Tech
4/8/2009
When employees use company technology for personal reasons, confidentiality and productivity aren't the only factors at risk. Protect hospitality operations from both legal operational pitfalls by forming and enforcing an inclusive policy.
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top 7 guest trends
3/3/2009
In the hotel industry, technology is often a brand differentiator and can greatly impact guest satisfaction and the likelihood for return visits. Learn which seven guestroom technologies were ranked the highest among guests from the University of Delaware's 2009 Hotel Guest Technology Study
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In-Room Tech Test
2/11/2009
How much of an impact does technology really have on a hotel guest's experience? Learn how environmental, room control, entertainment and comfort technologies sit with guests when tested at the University of Delaware's X-Room: Experimental Guestroom.
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What IT Execs Need to Do Now
12/9/2008
IT executives that continue to push for technology objectives during an economic slowdown can increase efficiency and ride out the negative affects of the economy. Learn the top five priorities that all tech departments should focus on.
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Understanding PCI Version 1.2
10/9/2008
Version 1.2 of PCI DSS, released just this month, includes several key areas that are important for hospitality operators to understand. Anti-virus software, data storage, and public-facing web applications are just some of the areas addressed.
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Improving Web Accessibility
9/8/2008
In the hospitality industry, online presence is exceptionally important. Learn tips to increasing your website's general accessibility for all populations, especially the elderly and disabled populations.
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Management by Exception
8/10/2008
Business intelligence offerings that incorporate exception-based reporting tools are a growing trend in the industry these days, and for good reason. Deliveries of high returns in areas like labor management, compliance, loss prevention, service reparation, and IT support are just a few of the practical returns.
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Are you Wii Fit?
6/10/2008
When Nintendo's Wii Fit became the latest piece of technology to be tested at University of Delaware's X-Room, a new notion about how to engage hotel guests while in the guest room was born.
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