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Making the Grade
8/10/2010
A consumer satisfaction survey conducted by the University of Delaware reveals the top attributes meeting guests' expectations, and the areas that are in need of improvement.
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Tech Selection in Four Steps
6/10/2010
By following a four-step systematic technology selection process, hotel and restaurant operators alike will be able to save big money, and avoid multiple hassles down the road. Here's how.
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In-room (Self) Entertainment
5/4/2010
On the heels of the collapse of in-room telephone revenue due to cell phone proliferation, in-room entertainment revenue has also hit a steep decline. Learn how hotels can balance guest wants with their own business needs.
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Has the Time for Self-Service Come?
4/8/2010
The debate surrounding the benefits and drawbacks of self-service continues. Yet for some operators, using self-service could have an enormous impact on the bottom line, and could make the difference between long-term success and failure.
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A 'Breach' in Customer Loyalty
3/3/2010
A University of Delaware study uncovers the impact of credit card breaches on service quality, guest satisfaction, future revisit intention and the likelihood of guests recommending the brand/hotel to others.
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Get Social, or Get Left Out
2/11/2010
Though social networking tools are powerful customer engagement tools, they must be well planned and carefully implemented to avoid pitfalls. Learn top strategies for social networking success.
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The Fate of HSIA in Hotels
12/10/2009
Although tiered bandwidth is a possible solution to the HSIA free-or-fee debate, a bigger question remains as to what will happen to HSIA in hotels in the future.
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In-Room Tech that's Falling Short
10/9/2009
When it comes to guest room amenities, some technologies are considered "must haves" by your guests, while others are considered a nice added benefit. Hotel guests identify the top two amenities that are important to them.
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Getting Smart about Tech Investments
9/8/2009
Managers in the hospitality industry need to follow several key steps when buying a new system, especially in these difficult economic times. Avoid a buying blunder with these top purchasing steps.
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