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Guest Satisfaction Linked to Technology
5/10/2012
A national survey of restaurant goers reveals top factors in diner satisfaction and how guests make dining decisions. Implementation of technology can help in all these areas.

New Management Technologies Fill Missing Tech Links
4/5/2012
The results of the 14th Annual Restaurant Technology Study reveal that the rebounding economy is encouraging operators to loosen purse strings and invest in updating management technologies.

Turning Social Networks into Distribution Channels
3/1/2012
Travelers are increasingly willing to utilize Facebook and other social networking sites to plan and purchase hotel stays.

Analyze Online Reviews for Clues to Customer Satisfaction
2/14/2012
Online review websites are rich sources of information for hotel owners and managers. Mining these sites for clues to customer experiences can provide a wealth of insights into a property's success and areas that need improvement.

Could QR Codes be the New Comment Card?
12/19/2011
You are eager to provide a service; some quests are equally willing to give feedback. Prompt guests to provide feedback through QR codes for higher response rates.

Social Media Policy: a Hospitality Must-Have
10/14/2011
Technology evolution teaches us that social media will keep growing and can't be ignored

Feds Release Labor App
9/12/2011
Workers' new payment-tracking application reminds hotels and restaurants that accurate labor management is a top priority.

Location-Based Services Show Potential
8/1/2011
Location-based services represent a new revenue stream for hospitality, just make sure you avoid the one major pitfall.

Hotel Execs Tackle Top Network Woes
6/10/2011
Panel discussion at Hotel Technology Forum points to tiered bandwidth as long-term HSIA solution.

IT Then & Now: Have we Really Changed?
5/6/2011
Magazine from the 1980s reveals some wins, and some stalemates with hotel technology. Learn how guestroom energy control and more stack up.

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How the Most Efficient Restaurants Keep Hostess, Kitchen and POS in Lock-Step How the Most Efficient Restaurants Keep Hostess, Kitchen and POS in Lock-Step
5/10/2012
ConnectSmart solutions from QSR Automations ensure the highest level of profit and productivity through smooth kitchen operations, order accuracy, and efficient seating. By putting servers, hosts, managers and kitchen staff in constant contact, ConnectSmart capitalizes on every transaction, reservation and up-to-the-minute change, to ensure that every guest has a memorable and positive experience.
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2012 Back Office Showcase 2012 Back Office Showcase
4/5/2012
With reports piling up, lengthy wait times, inefficient labor costs, and food spoilage all translating to lost profits, restaurants need back office technologies in order to be successful. Operators are looking for systems to streamline the back-of-house. HT's 2012 Back Office Showcase offers insights into the latest technologies that will ultimately provide control and improve margins.
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Successful Hotels in 2020: Five Must-Have Characteristics
12/16/2010 11:00:00 AM (EST)
Moderator:
>>Abby Lorden, Editor-in-Chief, Hospitality Technology

Panelists:
>>John Bollen, VP of IT Strategy and Business Engagement, MGM Mirage/CityCenter
>>Rohit Talwar, CEO, Fast Future Research
>>Stephen Puente, Manager of Business Development, Amadeus Americas
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