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Want ROI on Tech Rollouts? Make Sure They're Properly Implemented
10/8/2012
Investing in technology only yields a return on investment when operators harness the benefits of the upgrade.


Increase Bookings by Making the Online Reservation Experience Pleasurable
9/7/2012
The hotel industry must recognize the importance of the aesthetics and usability of online distribution channels in order to capture web bookings and increase brand loyalty.

Asian Expansion Brings Continent of Opportunity
8/7/2012
As economies in the Far East grow, the future potential of Asia in world trade is also expanding. Hospitality companies and technology suppliers must prepare for a changing travel demographic

Cloud Tech is the Today and Tomorrow of Hosted Hospitality
6/8/2012
The hospitality industry as a whole should embrace the benefits of cloud technologies as services ranging from human resources to business intelligence all have cloud-based options.

Guest Satisfaction Linked to Technology
5/10/2012
A national survey of restaurant goers reveals top factors in diner satisfaction and how guests make dining decisions. Implementation of technology can help in all these areas.

New Management Technologies Fill Missing Tech Links
4/5/2012
The results of the 14th Annual Restaurant Technology Study reveal that the rebounding economy is encouraging operators to loosen purse strings and invest in updating management technologies.

Turning Social Networks into Distribution Channels
3/1/2012
Travelers are increasingly willing to utilize Facebook and other social networking sites to plan and purchase hotel stays.

Analyze Online Reviews for Clues to Customer Satisfaction
2/14/2012
Online review websites are rich sources of information for hotel owners and managers. Mining these sites for clues to customer experiences can provide a wealth of insights into a property's success and areas that need improvement.

Could QR Codes be the New Comment Card?
12/19/2011
You are eager to provide a service; some quests are equally willing to give feedback. Prompt guests to provide feedback through QR codes for higher response rates.

Social Media Policy: a Hospitality Must-Have
10/14/2011
Technology evolution teaches us that social media will keep growing and can't be ignored

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Profiling the Restaurant of the Future Profiling the Restaurant of the Future
4/24/2013
The restaurant industry is rapidly changing as consumers have unprecedented abilities to drive their engagement with quick service and casual restaurants. Find out what technologies will give restaurants a competitive advantage in this future-looking whitepaper.



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2013 Security Showcase 2013 Security Showcase
5/8/2013
With the ever-changing payment landscape, security is a top concern for hospitality operators. In an increasingly mobile culture there are more touchpoints than ever that need protection from data breaches. This report highlights several of the latest additions to the security landscape that run the gamut from wireless networks, tokenization, encryption, and PCI requirements.
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Wi-Fi & the Bottom Line: Forrester Measures Impact of Connectivity on Hotel Guest Satisfaction & Staff Productivity
6/6/2013 2:00:00 PM (EST)
Moderator:
Abigail Lorden, Editor-in-Chief, Hospitality Technology
Panelists:
Andre Kindness, Principal Analyst - Infrastructure & Operations Professionals, Forrester Research, Inc.
Tom Moore, Director of Hospitality Industry Solutions, Motorola Solutions
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