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Asian Expansion Brings Continent of Opportunity
8/7/2012
As economies in the Far East grow, the future potential of Asia in world trade is also expanding. Hospitality companies and technology suppliers must prepare for a changing travel demographic
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Guest Satisfaction Linked to Technology
5/10/2012
A national survey of restaurant goers reveals top factors in diner satisfaction and how guests make dining decisions. Implementation of technology can help in all these areas.
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Analyze Online Reviews for Clues to Customer Satisfaction
2/14/2012
Online review websites are rich sources of information for hotel owners and managers. Mining these sites for clues to customer experiences can provide a wealth of insights into a property's success and areas that need improvement.
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Could QR Codes be the New Comment Card?
12/19/2011
You are eager to provide a service; some quests are equally willing to give feedback. Prompt guests to provide feedback through QR codes for higher response rates.
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