Restaurant/Lodging Case Study Archive| Hospitality Technology (HT)




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Revitalized E-mail Marketing Campaign Boosts Event Biz for Hotel
10/11/2012
The Hutton Hotel combines video, photos and e-mail to create vibrant marketing to attract meeting and event planners.

Customer Experience Tech Yields Major Growth for Smashburger
10/8/2012
The fast-expanding Smashburger has implemented Empathica Local to ensure brand standards for customer satisfaction in the midst of the chain's triple-digit growth.

Burger Life Seeks Millennial Loyalty with Mobile App
9/27/2012
Burger Life has employed Punchh to integrate loyalty to the POS.

Restaurant Chain Secures Business by Securing Payment Data
9/13/2012
Escalante's employs VendorSafe to ensure that the franchise achieves PCI compliance across all locations.

Kitchen Display Tech Yields Huge Returns by Streamlining Front-to-Back-of-House Operations
9/7/2012
Timing and quality is of the utmost importance for the Pickle Barrel Restaurant. With an extensive menu, food prep takes up to five different lines in the kitchen. The implementation of QSR's ConnectSmart has yielded huge dividends by streamlining operations from the hostess station to servers to the kitchen. The technology also enables the Pickle Barrel to update its online reservation solution and gather extensive data in order to know its diners better and create meaningful offers for guests.
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Hotel Group Sees Uptick in Occupancy with Analytical Tool
9/7/2012
The Coastal Hotel Group revved up its RevPar after implementing the IDeaS revenue management system. In addition to an increase in occupancy the group also saw average daily rates rise.

Casino Hits Labor Savings Jackpot with Preventative Maintenance Management
8/30/2012
The Silver Reef Casino has seen big returns in cutting costs and improving customer satisfaction by investing in the Bigfoot computerized maintenance management system.

McAlister's Deli Makes Data Security a Priority
8/16/2012
A multi-site franchisee employs a PCI compliance and network security vendor to help steel against data breaches and avoid fines and penalties from credit card companies.

Sonic Merges Mobile Ordering with Daily Deals and Wins
8/7/2012
Sonic Drive-In partners with OLO Online Ordering to pilot a fresh type of online marketing promotion. Combining online ordering with Groupon discounts yields a boost in sales and loyalty

Digital Signage Gives Burger Joint a Boost
8/2/2012
A Culver's franchisee upgrades to digital signage to better communicate daily deals to customers and save on labor.

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	What's New in POS Hardware

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	POS Software Trends 2012


	Profiling the Restaurant of the Future 4/24/2013 The restaurant industry is rapidly changing as consumers have unprecedented abilities to drive their engagement with quick service and casual restaurants. Find out what technologies will give restaurants a competitive advantage in this future-looking whitepaper. Download Now

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2013 Security Showcase
5/8/2013
With the ever-changing payment landscape, security is a top concern for hospitality operators. In an increasingly mobile culture there are more touchpoints than ever that need protection from data breaches. This report highlights several of the latest additions to the security landscape that run the gamut from wireless networks, tokenization, encryption, and PCI requirements.
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More Reports...

Wi-Fi & the Bottom Line: Forrester Measures Impact of Connectivity on Hotel Guest Satisfaction & Staff Productivity
6/6/2013 2:00:00 PM (EST)
Moderator:
Abigail Lorden, Editor-in-Chief, Hospitality Technology
Panelists:
Andre Kindness, Principal Analyst - Infrastructure & Operations Professionals, Forrester Research, Inc.
Tom Moore, Director of Hospitality Industry Solutions, Motorola Solutions

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