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Uncommon Loyalty

4/8/2008
Wynn Las Vegas is managing to foster consistent guest loyalty in a highly competitive town, and in the complete absence of a formalized loyalty program. The secret, according to CIO Scott Carcillo, is superior customer service. This exclusive interview with Carcillo explores the service and the technology that's behind Wynn's uncommon loyalty.

Papa Murphy's Scouts Optimal Store Locations with Site Selection Tech

4/8/2008
When Papa Murphy's wanted to expand from 1,000 locations to more than 4,000 nationwide, the company called on site selection technology to boost its chances of success. Location optimization tools have helped the pizza chain improve its ability to analyze potential markets, and determine demand.
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2015 Restaurant Executive Summit