Agenda


Tuesday
7 March, 2017
Wednesday
8 March, 2017
Thursday
9 March, 2017
 

Registration Open

 
 

Golf

 
 

MURTEC® UNIVERSITY: Small Sessions. Big Results.
Round 1 / Operators Only / Pre-Registration Required

Segment #1

Cloud Intensive: How to Leverage Above Property Systems to Solve Business Problems

Speaker:  Victor Wolters, Enterprise Cloud Strategist, Perficient

In this interactive session, a cloud strategist will help attendees zero in on real business problems and how to solve them with cloud-based initiatives. Victor Wolters, enterprise cloud strategist for Perficient, will guide attendees through understanding what battles they are fighting on a daily basis and map out above property strategies to deliver solutions. Attendees will benefit from the opportunity to ask questions about specific issues and stumbling blocks and getting Victor’s 30+ years’ experience, in addition to hearing what challenges their industry peers are facing. Victor will help attendees find areas of opportunity, as well as how to identify ROI.

 
 

MURTEC® UNIVERSITY

Segment #2

Getting Franchisees Onboard with Tech

Workshop Leader:  Patrick Coty, Director, IT / Infrastructure & Security, KFC Corporation

KFC’s beloved Colonel Harland Sanders was a foodservice visionary, but didn’t have technology in mind when he drew up those earliest franchise agreements. Working with franchises that are running 50+ different Point of Sale systems can cause many pain points, so establishing consistent technology standards across a brand is vital to consistent service and customer experiences. With 25+ years’ experience with KFC, Patrick Coty, Director of IT, will offer best practices for how to get system-wide buy-in from long-term and new franchisees for new digital and tech initiatives. Coty will provide attendees with a roadmap for how to maintain consistent cross-franchise technology standards as well how to get systems tailored to foster franchise-wide adoption.

 
 

MURTEC® UNIVERSITY

Segment #3

Right Tool for the Right Job: A Survey of Tools and Methodologies for Analytics in Food Service

Workshop Leader:  Oliver Vagner, Sr. Director, Data Analytics & Guest Experience, TGI Fridays

You have identified the problems you want to analyze, developed your data strategy and aligned your organization for data-driven decision making. The next step is generating insights, but with a dizzying number of technologies and approaches it can be a daunting task to find the right tool for the job.  In this MURTEC University session attendees will: Get a broad overview of the current analytics ecosystem; Learn about various analytical approaches including statistics, machine learning, and visualization; and gain an understanding of how to match those technologies and approaches to common use cases in the food service space.

 
 

MURTEC® UNIVERSITY

Segment #4

SPONSORED UNIVERSITY SESSION

 
 

Networking Break

 
 

MURTEC® UNIVERSITY: Small Sessions. Big Results. Round 2 / Operators Only / Pre-Registration Required

Segment #5

Designing for Data Analytics: From Data Lakes to Warehouses

Speakers:

Michael Verdesca, Executive Vice President & CIO, Focus Brands

Stevie Liang, Vice President, Digital Engineering & Services, Focus Brands

Data: everyone’s got it, but not everyone knows what to do with it. In this MURTEC University session, Michael Verdesca EVP & CIO of Focus Brands will share insights into his team’s success with leveraging data and analytics to drive incredible company growth. Joined by Stevie Liang Vice President – Digital Engineering & Services, the Focus Brands executives will help attendees devise their own game plan for structuring and building out a data/analytics team. They will also discuss the differences and importance of both data lakes (uncurated data) and data warehouses and how the two are complementary. Find out vital steps to structure your own organization’s data and what results you can expect to get.

 
 

MURTEC® UNIVERSITY

Segment #6

Mobile-focused Omni-channel Strategies to Transform Customer Experience

Speakers:

Hunter Harris, Vice President, Boston Retail Partners

David Naumann, Vice President, Marketing, Boston Retail Partners

Mobile devices have become ubiquitous, dramatically changing consumers’ habits. The proliferation of tablets and mobile phones has created new opportunities to enhance customer service by enabling servers to offer faster order taking and hence, faster customer service. This MURTEC University session will explore the findings from Boston Retail Partners’ 18th Annual POS/Customer Engagement Benchmarking Survey to understand how current retail trends are shaping consumer expectations in the restaurant industry. Participants in this session will gain valuable insights that will help shape their mobile strategies and roadmap. During this workshop, participants will discuss the key components of developing and delivering an impactful mobile strategy including:

* Decide when to build a mobile application vs. optimizing your website for mobile

* Understand how to empower employees and enhance guest interactions with mobile devices

* Understand what operational impacts of your mobile strategy will have on your organization

* Identify the future impact of mobile devices and mobile payments

 
 

MURTEC® UNIVERSITY

Segment #7

Selecting Innovation Partners

Workshop Leaders:

Allen Eskelin, CEO, Peak Portfolio

Brian Christensen, Vice President, Peak Portfolio

To be truly innovative, requires a unique way of looking at problems and the solution providers one hopes will solve them. When it comes to selecting technology to take restaurants from laggard to innovator, there is even more to consider in order to find solutions that go beyond the standard. In this session, Peak Portfolio CEO, Allen Eskelin and Vice President, Brian Christenson, will share their expertise on how any size company can overcome the challenges inherent in vendor selection to find and choose innovation partners.  Attendees will learn: How to manage a vendor selection process while evaluating a supplier’s ability to innovate and integrate; How to overcome the challenge of selecting something that isn’t quite created yet; The importance of identifying the experience operators hope to create before selecting a technology partner. This interactive session will also afford attendees time to share specific challenges they face in vendor selection, providing an opportunity for group discussion and problem solving. Attendees will leave this session with actionable advice on how to make the right technology supplier choices when the focus is on innovation. 

 
 

MURTEC® UNIVERSITY

Segment #8

SPONSORED UNIVERSITY SESSION

 
 

Welcome Cocktail Reception

Exhibit Hall Open

 

Back to Top

 

Registration Open

Exhibit Hall Open

 
 

Networking Breakfast

 
 

Opening Comments

Abigail A. Lorden, Brand Director, Hospitality Technology

 
 

Opening Keynote Address

The Chaos of Innovation and How to Harness It

 
 

Editorial Welcome Remarks

Dorothy Creamer, Editor, Hospitality Technology

 
 

Keynote Networking Coffee Break

 
 

General Session

CIO SHIFT: From Tech Administrator to Tech Consumer

Speaker:  John Lukas, CIO, Popeyes Louisiana Kitchen

Current technology trends are forcing a major shift for the technology leadership at leading brands. Prevalent technology of the past decades has forced CIOs to focus on technology selection, implementation and support. This focus put a major emphasis on technology budgeting and administration. In this session, John Lukas, CIO of Popeye's Louisiana Kitchen, will discuss how a CIO's maximum value in this paradigm is the ability to recognize and bridge information between different departments in new ways. Lukas will share his thoughts on how to provide the most value to all groups as a technology innovation leader and to begin to leave behind old notions of value through budgeting or infrastructure and how CIO needs to stand for Chief Innovation Officer.

 
 

Networking Luncheon featuring Topic Tables

 
 

CONCURRENT "MURTALK" SESSIONS - Set 1

New to the 2017 program, “MURTALKs” are concise presentations that deliver big insights. A variety of topics will be covered in these 20-minute stand-alone sessions.

MURTALK #1

Thinking Big with IT: Implementing Large-Scale Projects

Speaker:  Stephanie Nardini, Sr. Director, IT, Jersey Mike's Franchise Systems Inc.

In this MURTALK, Stephanie Nardini, senior director of IT Jersey Mike’s Franchise Systems, will describe the agony, ecstasy, risks and rewards of going all-in with a large-scale technology project. In 20 minutes, she will illustrate how to take a company-wide initiative from inception to successful implementation, all while navigating proprietary technology, vendor partners and multiple stakeholders. Nardini will use case study examples of projects that the fast-growing franchise has recently implemented to show how the bigger the undertaking – the bigger the benefits.

 
 

MURTALK #2

Mobile Dashboard Design Considerations

Speaker:  Ted Stathakis, Director, Business Intelligence, Del Taco

With the increasing use of mobile devices, of various screen sizes, it is important to use, and avoid, certain design elements in order to quickly and effectively communicate meaning. Even if your reporting/dashboard solution doesn’t have a “mobile” specific module there are steps you can take to improve data display to enhance the user experience.

 
 

MURTALK #3

Disrupting the Status Quo in Franchise Tech

Speaker:  Kyle Welch, President, Chicago Scoops

 

Kyle Welch, president and co-founder of Chicago Scoops, the largest Coldstone Creamery franchisee domestically, wants to make innovation the new normal for franchises. In this MURTALK, Welch will share his passion and strategy for technology implementation and integration. From business intelligence to leveraging data and smart use of mobile apps – Welch will share best practices for exceeding customer expectations by focusing on how to provide service “better, cheaper and faster.” This fast-paced session will inspire attendees to embrace high-reward scenarios when it comes to technology – a plan which has helped Welch focus on the customer while enjoying fast growth.

 
 

CONCURRENT "MURTALK" SESSIONS - Set 2

MURTALK #4

Creating Serendipity in a Digital World

Speaker:  Tripp Sessions, Managing Partner, EX|OP|SOL

Description coming soon.

 
 

MURTALK #5

Virtual Reality: Marketing Win To Operational Practicality

Speakers:

Will Riley, Vice President, Brand Management, Zaxby’s Franchising LLC

Josh Robinson, Executive Creative Director/Principal, My Friend's Nephew

Will Riley, VP Brand Management, Zaxby’s Franchising LLC., and Josh Robinson, Principal, My Friend’s Nephew will take you inside the launch of Zaxby’s college football tailgate tour. For those who dine with Zaxby’s regularly and those who live in markets where Zaxby’s is new, the team created a familiar space with all the things their fans loved about Zaxby’s – food, friends and flavor. Virtual reality gave the brand the ability to take fans inside the virtual doors of the restaurant. Once there they used the latest in 3D technology in an immersive, uninterrupted Zaxby’s experience. Zaxby’s struck an intentional balance of incorporating an exciting piece of technology with the goal of creating an immersive brand experience. Riley will also share some insights into how Zaxby’s is looking to further leverage VR in practical, operational ways.

 
 

MURTALK #6

Topic coming soon.

Speaker:  Jessica Groopman, Independent Industry Analyst and IoT Advisor

 
 

Concurrent Sessions

Concurrent #1

Restaurant Tech Study 2017: Investment & Innovation

Speakers:

Dorothy Creamer, Editor, Hospitality Technology

Gaurav Pant, Sr. Vice President, Research & Principal Analyst, EKN Research

Hospitality Technology with support from EKN Reseach, unveils findings from the 2017 Restaurant Technology Study. This year's report reveals IT priorities and innovation trends, plus insights into how tech spending compares across the industry. How will budgets change in the year ahead? What are the top areas for R&D? How are restaurants responding to emerging technology and where do they rank trends in customer engagement, mobility, IoT and other technologies? These findings and more will be presented with analysis from HT and EKN Research.

 
 

Concurrent #2

Hackers and Attack Anatomies

Speaker:  Ted Harrington, Executive Partner, Independent Security Evaluators

Attacks against restaurateurs and their technology vendors are facilitated by the current rapid adoption of embedded systems, cloud solutions, and web based platforms. These attacks often undermine the very monetization, scalability and user experience goals for which these systems were designed and deployed. As malicious hackers advance their techniques at a staggering pace, often rendering current defense tactics obsolete, so too must security practitioners obsess over deploying progressive techniques.  Presented by the elite organization of white hat hackers most widely known for being first to exploit the iPhone, this session will analyze the anatomies of real world attacks from other industries. It will extract lessons from these attack anatomies to provide a framework to account for these modern attackers, articulate industry context, and supply attendees with key takeaways, including immediately actionable guidance.

 
 

Concurrent #3

Restaurant of the Future

Moderator:  Barry Shufeld, Interim CIO, Marco's Franchising LLC

Panelists:

1) Scott Ford, President, Good Cents Deli Fresh Subs

2) Derek Nettles, Director of IT, Creole Cuisine Restaurant Concepts

3) Jayson Tipp, Chief Development Officer, Sr. Vice President, Papa Murphy's

From the latest in payment options to automation, predictive analytics and even autonomous cars, a panel of IT innovators takes a look at what the future of restaurants “could be” in the future and not-so-distant future. Weaving in insight from industry research, the panelists will discuss emerging trends and how that has impacted competition between channels.

 
 

Networking Coffee Break

 
 

Editorial Advisory Board Meeting

Private

 
 

Concurrent Workshops (Operators Only)

Workshops are one of the most popular session formats at MURTEC. These hands-on, peer-to-peer sessions offer an invaluable opportunity to brainstorm with fellow operators in intimate, small group settings. Through several rounds of discussion and sharing, each workshop covers hot technology topics and trends, customized to the specific market segment.


Workshop #1

Innovating with Tech in QSR/Fast Casual

Facilitator:  Corey Kline, Vice President, IT, Noodles & Co.

Technology leaders for quick-service or fast casual restaurants won’t want to miss this workshop. Facilitated by a pair of restaurant executives, this workshop will feature moderated group discussions. Participants can choose from a variety of hot topics including: kiosks and mobile POS, beacons, EMV and P2PE, Internet of Things, guest Wi-Fi and more. This workshop will be interactive and casual, and will offer a great format to learn from and share with your peers.

 
 

Workshop #2 (Operators Only)

Innovating with Tech in Full-Service

Facilitators:  

Kevin McIntosh, Vice President, IT, Ignite Restaurant Group

Kathy Sy, Director, Information Technology, Grill Concepts

Full-service technology leaders won’t want to miss this workshop. Led by a team of restaurant executives, this workshop will feature moderated group discussion. Participants can choose from a variety of hot topics including: mobile ordering, payment security, EMV, table-top / tableside ordering, employee productivity, guest engagement and more! This workshop will be interactive and casual, and offer a great format to learn from and share with your peers.

 
 

Workshop #3 (Operators Only)

Innovating with Tech with Limited Budgets & Support

Facilitators:

Sean Power, Director, Information Technology, Ford Restaurant Group

Jesse Shlachtman, IT Manager, China Grill Management

If you are an IT leader working with limited resources – perhaps just a handful of in-house staff members (or one!) and tight budgets – this is the workshop for you. If you’re a “Small IT Shop,” come participate in this workshop aimed at helping each other learn how to do more with less. Through a series of group discussions, you’ll share best practices for providing support to stores with limited resources, how to best work with outsourced technology, when to build vs. buy, and more.

 
 

Cocktail Reception

 

Back to Top

 

Registration Open

Exhibit Hall Open

 
 

Networking Breakfast

 
 

Opening Remarks

Abigail A. Lorden, Brand Director, Hospitality Technology

 
 

Keynote

Digital Leadership: How to Succeed in a WiFi World

Keynote Speaker:  Eric Qualman, Entrepreneur, Technology and Digital Media Expert, Professor & Author

Leaders in the Exponential Age are made—not born. We are living in the golden age of data and disruption, and the key to winning in this golden age is grasping the behaviors that define successful leaders in this digital age. #1 Best-Selling Author, Erik Qualman, will share how embracing these habits will help you become more productive, reduce stress and drive success. Find out the top future trends and why they matter; five simple habits digital leaders practice; myths and realities of online restaurant reviews; the art of being Flawsome: failing fast, failing forward, failing better; and avoiding thru-put traps to produce output.

 
 

Keynote Networking Coffee Break

 
 

General Session

10-Minute Wins

Host:  Dorothy Creamer, Editor, Hospitality Technology


Segment #1

Facing Overtime Rules with Automation & Accuracy

Speaker:  Douglas S. Davis, Information Systems Coordinator, Monical's Pizza Corporation

Revised overtime pay regulations, which are estimated to affect at least 4.2 million American workers, will increase the salary threshold for the overtime exemption from $455 a week ($23,600 annually) to $913 a week ($47,476 annually). Should proposed new overtime rules go into effect, many restaurants may be scrambling to figure out how to adjust salaries and schedules. Having an accurate calculation of hours worked per week will be very important as you seek to comply with these new regulations. In this 10-Minute Win segment, Douglas Davis, Information Systems Coordinator, will share how Monical Pizza Corporation has deployed a proprietary, unified system across its corporate locations to help automate the tracking and managing of employee’s hours, salaries and scheduling. Doug will share the process from inception to rollout as well as lessons learned along the way and the ultimate benefit to the overall organization.

 
 

Segment #2

How an App Designed for Immersive Experience Provides Rockstar Service

Speaker:  James Couey, CIO, Rock & Brews

To position itself for fast growth in a competitive landscape, Rock & Brews is laser-focused on giving guests an immersive and frictionless experience. CIO James Couey will share how the company has given casual dining the rockstar treatment by enabling guests to control every step of their journey from waitlist transparency to in-store experience and post-meal communication with an app that is a true extension of the brand. Key to this is smart systems integration combined with proper testing of process and procedures to streamline workflow from back- to front-of-house ops. James will share details on the development of the Rock & Brews mobile app and how it has helped to continue the brand’s story while removing friction for both guests and employees.  

 
 

Segment #3

Early EMV Success in a Disparate POS Environment

Speaker:  Michael Pennington, Director of Information Technology, Togo's Eateries LLC

Naysayers take note – not all EMV stories are filled with woe! For those who are still struggling since the EMV Liability Shift, listen in to how one chain enjoyed success with an EMV rollout in the early days post Liability Shift. Learn from the steps taken to duplicate this “win” in your own business. Mike Pennington, Director of IT, Togo’s Eateries will share how his team seamlessly implemented EMV-compliance across 93 locations and plans to tackle the rest of the chain’s 244 locations in 2017. Hear how the company tested and adjusted to seamlessly implement EMV across a disparate POS landscape while creating best practices and standards to ensure that speed and service never suffers.

 
 

Segment #4

Using Data for Operational Improvements

Speaker:  Matthew Son, Vice President, Information Systems, Charley's Philly Steaks

Description coming soon.

 
 

General Session

First Annual Women in Foodservice Technology Awards

Host:  Dorothy Creamer, Editor, Hospitality Technology

The Top Women in Foodservice Technology Awards will honor a diverse array of females in the foodservice technology industry, from both restaurants and technology suppliers, who are re-imagining how things are done in restaurants while demonstrating excellence in leadership, inventiveness and skill. 

 
 

MURTEC Closing Remarks

Abigail A. Lorden, Brand Director, Hospitality Technology

 
 

Top Women in Foodservice Technology Awards Luncheon

The Top Women in Foodservice Technology awards will be presented live at MURTEC on March 9, 2017. The Top Women will be honored at this exclusive awards luncheon, taking place at the Rio in Las Vegas. This luncheon, taking place after the conclusion of MURTEC, requires advanced registration. It will be open to award winners, select guests, and members of the restaurant industry. If you register for MURTEC as an attendee, invitations to attend this luncheon will open in February and space will fill on a first-come, first-serve basis.

This is a special event after the conclusion of MURTEC and advance registration is required. Registration will open soon. 

 

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