General Session #2
Nine-Minute Wins: Inspiration to Installation
A mash up of fast talks from some of the restaurant industry's latest examples of technology innovation. With only nine minutes to share their success story, restaurant operators will focus on the must-know aspects of their best roll-outs.
Session Host: Abigail A. Lorden, Editor-in-Chief, Hospitality Technology
Collaborating & Innovating Your Way Through Store Development
Speaker: Jenni Doyle, Director of Information & Technical Services, Papa Murphy's International
It takes a village… to open a new store and care for it once it’s opened. Papa Murphy’s Jenni Doyle takes an innovative, technology-focused approach to opening take and bake stores across the nation. Learn how Papa Murphy’s is using an online community to provide timely reporting, task clarity and job aids to help open these stores – and the roadmap to extend this tool to support all store lifecycle management.
Music to Your Ears
Speaker: Michael Dorf, Founder & CEO, City Winery
Entrepreneur and music industry veteran has found a way to combine a luxury concert experience with high-end food and wine service. But the use of technology in enhancing this service for the discerning customer has made the model a stand-out in the industry, from direct sale of ticketing to the customer, use of mobile & paperless ticketing, mobile checks, CRM, and other tools have combined for a unique experience for the customer.
If Everything Seems Under Control, You're Not Going Fast Enough
Speaker: David Starmer, Vice President, Global IT Store Systems, Dunkin' Brands
Taking retail technologies from innovation to market can be a time consuming process. Facing competitive pressure and high guest expectations, time is luxury that IT teams don’t have. This talk will discuss how to prepare your vendor partners, teams and end users for rapid deployment, at scale, without sacrificing the project’s business case.
How honeygrow is Crushing it with Kiosks
Speaker: Justin Rosenberg, Founder & CEO, honeygrow
Fast-casual brand honeygrow is a hot new up-and-comer that recently received $25 million in funding to fuel its growth. In this 9-minute win, Founder & CEO Justin Rosenberg talks about how the Philly-based company is using self-ordering kiosk technology in its stores to create a distinct service experience that’s both simple and beautiful. Rosenberg talks about how elements of both the technology and its on-site management have made the project so successful.
Politicizing Your Platform
Speaker: Joe Tenczar, Vice President & CIO, Sonny's BBQ
Good project management and solid technology product development does not ensure your project's success. Forever, IT has executed these things well and has still been labeled a support function. This talk will suggest ways of reducing the traditional resistance of technology adoption using unfettered transparency and by "politicizing" the platform through a groundswell of believers that can ensure its success.