2014 Restaurant Executive Summit

Full Agenda

Monday, November 3, 2014 / Arrival Day
  • 10:00a - 8:00p
  • Registration Open
  • 12:30 - 5:30p
  • Golf / 12:30 Shotgun Start
  • 6:30 - 8:00p
    • Opening Cocktail Reception
Tuesday, November 4, 2014 / First Day of Sessions
  • 7:30a - 5:30p
  • Registration Open
  • 7:45 - 8:30a
    • Networking Breakfast
  • 8:30 - 8:40a
  • Opening Comments
    1) Lenore O’Meara, Publisher, Hospitality Technology
    2) Honorary Chairperson:  Marcus Wasdin, CIO, Church's Chicken
  • 8:40 - 9:40a
  • Opening Keynote Address
    SERVICE THAT ROCKS: How to Create a Differentiated Experience to Deliver Sustainable Results

    Keynote Speaker:  Jim Knight, Founder, Knight Speaker; Former Head of Training and Development, Hard Rock International

    To provide your guests service that truly rocks — and keeps them coming back for more — you’ve got to be obsessed. In this keynote session, Jim Knight, Founder of Knight Speaker and training and development veteran with Hard Rock International, will help restaurant executives amp up or totally revolutionize their company’s service culture. Through dynamic storytelling, attendees will learn how to embrace service mentality and hire “rock stars”, and how this leads to a guest-obsession that creates raving fans. If you’re a fan of unpredictability and thinking differently about service, come hear what all the noise is about.
  • 9:40 - 9:45a
  • Editorial Welcome Comments
    Abigail Lorden, Group Editor-in-Chief, Hospitality Technology
  • 9:45 - 10:25a
    • Keynote Networking Break
  • 10:25 - 11:15a
  • General Session #1
    Managing the Transformation of F&B Operations

    Host/Moderator:  Brian Anthony, CIO, Star Chasers Oklahoma Inc.

    1) Richard Eisenberg, President, QSR International
    2) Paul M. Mangiamele, CFE, President & CEO, Bennigan's Franchising Company LLC
    3) Brian Wright, Chief Operating Officer, Au Bon Pain

    In this visionary think-tank, a panel of senior-level executives from different areas of operations talk about how they are changing (or can change) operational models as consumer expectations for service and personalization change.
  • 11:20a - 12:10p
  • General Session #2
    Next-Generation of Workforce Excellence

    Speaker:  TJ Schier, President, Smart Restaurant Group/Which Wich Franchisee

    In hospitality, great product never makes up for poor services. A restaurant is only as strong as its front-line staff. This session brings an executive focus to the topic of how training, team-building, and ongoing growth opportunities can create a fantastic service culture.
  • 12:10 - 1:10p
  • Networking Luncheon with Topic Tables
  • 1:10 - 1:30p
  • 2014 Breakthrough Awards
  • 1:35 - 2:25p
  • General Session #3
    The Analytics of Influence: A Social Network Perspective

    Speaker:  Marc A. Smith, Director, Social Media Research Foundation

    One of the top challenges for restaurants is reaching the ever-fickle consumer in the age of social media. In this session, Marc Smith, a sociologist specializing in the social organization of online communities and computer mediated interaction, and the director of the Social Media Research Foundation, will share insights into the structure and shape of crowds that form in social media. Smith will help restaurants understand who their key influencers are, and even how to craft the perfect, scientifically optimized tweet. He’ll also share information around a key free and open tool for analysis of email, Twitter, Flickr, WWW, Facebook and other network data sets, and explain how to understand and maximize the value of social media through the application of social network maps. 
  • 2:30 - 3:00p
    • Networking Coffee Break
  • 3:00 - 4:25p
  • General Session #4
    Building your Marketing-Technology Alliance: Collaboration Strategies & Practical Solutions

    1) David Mitroff, Ph.D., CEO & Founder, Chief Consultant, Piedmont Ave Consulting Inc.
    2) Abigail A. Lorden, Group Editor-in-Chief, Hospitality Technology

    In customer engagement, marketing and technology have collided. Projects are co-owned, budgets are shifting, and if your company isn't empowering these teams to co-create, you're in trouble. This interactive session will help leaders from across the business - including chief executive, operations, marketing and technology - identify ways to help teams collaborate and bridge the digital divide.
  • 4:30 - 5:30p
  • Editorial Advisory Board Meeting
  • 5:30 - 6:30p
  • Networking Cocktail Reception
  • Evening
    • Sponsor Dinners
Wednesday, November 5, 2014 / Closing Day
  • 7:45a - 12:15p
  • Registration Open
  • 8:00 - 8:45a
    • Networking Breakfast in Exhibit Hall
  • 8:45 - 8:50a
  • Day Two Opening Remarks
    Honorary Chairperson Marcus Wasdin, CIO, Church's Chicken
  • 8:50 - 9:40a
  • Day Two Keynote
    Bottom-Line Branding: Keeping the Edge in Today's Rapidly Changing World
    Keynote Speaker: John Costello, President, Global Marketing & Innovation, Dunkin’ Brands Inc.

    Dunkin' Brands President, Global Marketing & Innovation, John Costello, will discuss how Dunkin' Brands keeps a 60-year-old icon relevant to consumers today. Through this presentation, you will learn how Dunkin' Brands determines the right role for social, mobile and digital marketing when traditional marketing continues to work very well. Examples of Omni-channel marketing from both the Dunkin' Donuts and Baskin-Robbins brands will be shared.
  • 9:40 - 10:20a
    • Networking Break
  • 10:20 - 10:30a
  • Editorial Comments
    Abigail Lorden, Group Editor-in-Chief, Hospitality Technology
  • 10:30 - 11:20a
  • General Session #5
    Customer Engagement Tech Study

    Moderator:  Dorothy Creamer, Managing Editor, Hospitality Technology

    1) Daniel J. Connolly, Sr. Associate Dean, Undergraduate Programs, University of Denver
    2) David Michelson, Principal and U.S. Restaurant Consulting Leader, Deloitte Consulting LLP
    3) Joe Tenczar, Vice President Information and Technology / CIO, Sonny's BBQ

    Insights and analysis from leading research studies. Presenter will measure consumer trends against restaurant industry priorities to identify areas of challenge and opportunity.
  • 11:25a - 12:15p
  • General Session #6
    Closing Unsession: The Ultimate Interactive Summit Wrap-up

    1) Abigail Lorden, Group Editor-in-Chief, Hospitality Technology
    2) David Mitroff, Ph.D., CEO & Founder, Chief Consultant, Piedmont Ave Consulting Inc.
    3) Marcus Wasdin, CIO, Church's Chicken (Honorary Chairperson)

    This isn't your grandmother's closing session. This is the all-things-to-all-attendees interactive session, giving all conference goers a chance to solidify what you've learned, find out what others learned, and create an action plan for implementing new ideas in your organizations.
  • 12:15 - 12:20p
  • Publisher's Closing Remarks
    Lenore O'Meara, Publisher, Hospitality Technology