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2013 Hotel Technology Forum
John Bollen
Senior Vice President and Chief Digital Officer
MGM Resorts International

John Bollen is Senior Vice President and Chief Digital for MGM Resorts International. Bollen is responsible for defining, facilitating and leading the digital technology strategy for the Company from a customer viewpoint. Bollen’s focus is on working with the operating and technology teams to define MGM Resorts International’s customer digital experiences. In doing so, he develops best practices and key performance indicators that maximize MGM Resorts International’s existing digital capabilities, as well as create and execute new capabilities designed to drive customer service and revenue.

Bollen recently deployed MGM Resorts’ high-density Wi-Fi initiative from RFP, design, and configuration to construction, deployment and operations. Installed within several MGM Resorts’ properties, this system is the world’s largest hospitality Wi-Fi, which can service all MGM Resorts’ connected guests concurrently as well as MGM Resorts’ operational requirements. Bollen currently is expanding the system to provide Wi-Fi service to guest rooms.

In addition, Bollen oversees the execution of technology for 15 resorts, including data centers, PBX, 211 business systems and in-room technologies. While serving in this position since 2010, he also has developed technology operations and budgets for several other MGM Resorts International properties throughout the world.

Prior to this role, Bollen was the technology leader for CityCenter, a 67-acre urban resort destination on the Las Vegas Strip which opened in 2009. Bollen oversaw strategic vision, management and the execution of all technology for 18 million square feet of CityCenter.

Before working with MGM Resorts International, Bollen was Vice President of Product Development and Studio Operations for NBC Universal in Universal City, Calif. from 2002-2007. He also served as Chief Information Officer for a start-up medical utility company in San Diego, Calif. from 2001-2002.

Bollen has a Master of Business Administration degree from University of San Francisco and Bachelor of Arts degree in Communication from the University of California, Santa Barbara.

He has completed numerous training and certification programs including the Managers Development Course, the Experience Information Management Program and Advance Information Leadership Program – General Electric Company; and the DMAIC Six Sigma, IBM Rational Unified Process. He is a Microsoft Certified Systems Engineer and completed the Cisco Seminar Series and Microsoft CIO Forum.